Clinic/Practice Assistant, Family Medicine

Mass General Brigham; Amherst (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham’s Amherst Family Medicine practice seeks a motivated Clinic/Practice Assistant to support front- and back-office operations onsite at 170 University Drive, Amherst, MA. The role is full-time, 40 hours per week, Monday through Friday, with daytime hours.

The successful candidate will perform administrative and basic clinical duties, greet patients, manage appointments, handle calls, and assist in patient flow to ensure smooth, efficient service for patients of all ages.

Qualifications

• High School Diploma or equivalent is required.
• Healthcare office experience is preferred.
• Position supports both administrative and clinical tasks.

Responsibilities

• Perform routine administrative and clerical duties to support a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients during visits.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient records.
• Handle prior authorizations and registrations for accuracy.

Skills

Administrative support

Customer service

Education

High School Diploma or Equivalent

Job description

## Clinic/Practice Assistant, Family MedicineApply: Onsite: Amherst-MA: Full time: Posted Today: RQ4084565Site: Mass General Brigham Medical Group Western Massachusetts, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Our practice is located at 170 University Drive Amherst, MA 01002. As a Family Medicine office, we offer comprehensive primary care services to patients of all ages, from infants to adults. Convenient, caring and complete: Amherst Medical Associates gives you all three, close to home. Our primary care practice is a favorite in the Amherst area because families know they’ll be treated with warmth and respect. Visits are comfortable, relaxed engagements with friendly providers who are invested in your well-being and want you to feel better. We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite, Monday through Friday 8:30am-5:00pm. Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. -Greet and assist patients. -Answer telephones, assist callers with routine inquiries, and schedule appointments. -File materials in patient folders, and print appointment schedules. -Process patient billing forms and scan documents to patient medical record/LMR. -Call for patient medical records and laboratory test results. -Open and distribute mail or faxes. -Type forms, records, schedules, memos, etc., as directed. -May be required to accept co-payments. -Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy. -May monitor patients in waiting room and responds to any needs for information. -Assists in patient flow processes.**Qualifications**Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience healthcare office experience 0-1 year required**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**170 University Drive**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$17.71 - $24.94/Hourly**Grade**3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.