Clinic/Practice Assistant, Express Care

North Shore Physicians Group, Inc.; Danvers (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Express Care is seeking a full-time Clinic/Practice Assistant to support administrative and clinical tasks at the Danvers urgent care location. The role includes scheduling, check-in/out, and basic clerical duties in a fast-paced setting.

The ideal candidate has 2–3 years of office experience, strong customer service skills, and a CMAA credential is preferred. High school diploma required; position includes a 4-day work week with every-other weekend rotation.

Qualifications

• High School Diploma or Equivalent required.
• Experience: 2–3 years in an office setting.

Responsibilities

• Perform administrative duties for a busy urgent care environment.
• Greet patients and provide excellent customer service in person and over the phone.

Skills

Office Suite

Time management

Communication

Education

High School Diploma

CMAA certification (preferred)

Tools

Office software

Job description

Express Care, formally known as Urgent Care, serves patients of all ages and is open seven days a week to help patients when they are sick or injured and can't get in to see their primary care doctor. Our services are designed to close the gap between primary care and emergency care by offering prompt, walk-in treatment for non-life-threatening illnesses and injuries.

We are seeking a full-time, 40‑hour Clinic/Practice Assistant to join our Express Care team located at 104 Endicott Street in Danvers! This position offers a 4‑day work week with a 14‑day repeating schedule. In addition, this role requires an every other weekend rotation (both Saturdays and Sundays) from 8:00 am‑5:00 pm.

Clinic/Practice Assistants are often the first point of contact for our patients and play an important role in ensuring every visit starts with exceptional service and compassion. We are looking for someone who thrives in a fast‑paced setting, enjoys helping others, and brings strong customer service and healthcare administrative experience to the team. In this role, you will help create a welcoming and efficient experience for patients while supporting the day‑to‑day administrative operations of a busy urgent care environment.

If you are looking to join a collaborative, patient-focused team where your work directly impacts the patient experience, we'd love to hear from you!

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions.

Key Responsibilities

• Perform a variety of administrative and clerical duties in support of a busy clinical practice or urgent care environment.
• Greet and assist patients while delivering excellent customer service both in person and over the phone.
• Schedule patient appointments, maintain appointment records, and support scheduling changes as needed.
• Manage patient documentation, including scanning records, processing billing forms, and obtaining medical records or test results.
• Respond to routine patient and provider inquiries, including messages related to prescription refills, prior authorizations, and test results.
• Support daily office operations by handling mail, faxes, forms, schedules, and other administrative tasks.
• Serve as a resource for scheduling, registration, and billing systems, including assisting with training and support for team members.
• May perform more advanced administrative responsibilities based on department needs and level of competency.

Education

High School Diploma or Equivalent required.

Can this role accept experience in lieu of a degree? No.

Licenses and Credentials

Certified Medical Administrative Assistant (CMAA) – Data Conversion – Preferred. Various issuers.

Experience

Office experience 2‑3 years required.

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Equal Opportunity Statement

Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.