Clinic/Practice Assistant, Cardiology

Mass General Brigham; Newton (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

Mass General Brigham's Newton-Wellesley Hospital site seeks a full-time Administrative/Clerical professional to support clinical operations. The role handles patient scheduling, check-in/check-out, and billing forms, and scans documents into the patient record.

The position also serves as a Super User for scheduling and billing systems and may guide a team of office staff. Onsite work Mon-Fri 8:30am-5:00pm at 2000 Washington Street, Newton, MA, with occasional cross-coverage at other Cardiology

Qualifications

• High School Diploma or equivalent required.
• Office experience 3–5 years required.
• Experience with patient scheduling, check-in/out, and billing processes.

Responsibilities

• Schedule patient appointments and maintain records.
• Assist callers, handle routine inquiries, and manage scheduling changes.
• Process billing forms and scan documents into the patient record.
• Serve as Super User for scheduling and billing systems and train others.
• Oversee daily activities of practice staff as needed and guide Office/Practice Assistants.

Skills

Scheduling

Billing

Office administration

Customer service

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Billing systems

EMR/LMR (Electronic Medical Records)

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Elfers Cardiovascular Center is located on the Newton-Wellesley Hospital main campus (2014 Washington Street, 2nd floor, in Newton, MA). Our team provides a wide range of outpatient care for patients who have a high risk of heart disease. We provide diagnosis, management of acute and chronic conditions, and preventive care.

Please note, local travel to other Newton-Wellesley Cardiology sites in Needham and Chestnut Hill may be required during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). Due to this requirement, this position requires the ability to commute to various locations/reliable transportation.

This is a full-time, 40-hour role expected to be onsite Monday through Friday from 8:30am to 5:00pm.

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required

Experience

Office experience 3-5 years required

Remote Type

Onsite

Work Location

2000 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.