Clinic/Practice Assistant, Cardiology

Mass General Brigham; Newton (MA); On-site; USD 55,504,000 - 79,402,000; Full time

Job summary

Mass General Brigham's Newton-Wellesley Hospital Elfers Cardiovascular Center is seeking an administrative/clinical support professional for a full-time on-site role in Newton, MA. Responsibilities include scheduling appointments, check-in/out, processing billing forms, and acting as Super User for scheduling, registration and billing systems; cross-location coverage may be required.

Requires High School Diploma or Equivalent and 3-5 years of office experience; daytime schedule 8:30am-5:00pm

Qualifications

• High School Diploma or Equivalent required.
• Office experience 3-5 years preferred.
• Experience with scheduling and billing systems is helpful.

Responsibilities

• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to the medical record.
• Act as Super User for scheduling, registration and billing systems.
• Provide guidance to staff and oversee daily activities with supervision.

Skills

Office experience

Scheduling

Customer service

Education

High School Diploma or Equivalent

Job description

Site: Newton-Wellesley HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryThe Elfers Cardiovascular Center is located on the Newton-Wellesley Hospital main campus (2014 Washington Street, 2nd floor, in Newton, MA). Our team provides a wide range of outpatient care for patients who have a high risk of heart disease. We provide diagnosis, management of acute and chronic conditions, and preventive care.Please note, local travel to other Newton-Wellesley Cardiology sites in Needham and Chestnut Hill may be required during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). Due to this requirement, this position requires the ability to commute to various locations/reliable transportation.This is a full-time, 40-hour role expected to be onsite Monday through Friday from 8:30am to 5:00pm.SummaryPerforms both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.Does this position require Patient Care? NoEssential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.-Acts as \"Super User\" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.-Provides functional guidance to Office and Practice Assistants.-In conjunction with Supervisor oversees daily activities of practice staff.-May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperienceOffice experience 3-5 years requiredAdditional Job Details (if applicable)Remote TypeOnsiteWork Location2000 Washington StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range$19.37 - $27.71/HourlyGrade4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.