Clinic/Practice Assistant, Cardiology

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 24,000 - 32,000; Full time

Job summary

Wentworth-Douglass Hospital in Dover, NH seeks a Clinic/Practice Assistant to support our cardiology practice. This full-time role handles patient greetings, calls, scheduling, and documentation, ensuring a smooth patient flow.

The position is onsite with typical 8:30 a.m. – 5:00 p.m. hours, offering a 40-hour work week and opportunities to collaborate across departments. Applicants should bring strong communication and organizational skills.

Qualifications

• High school diploma or equivalent.
• 0–1 year of healthcare office experience.
• Proficiency with Microsoft Office applications.
• Knowledge of general office operations, procedures, and standards.
• Strong written and verbal communication skills.

Responsibilities

• Greet and assist patients, creating a warm and professional first impression.
• Answer incoming calls, respond to routine inquiries, take accurate messages, and route calls appropriately.
• Schedule patient appointments and support check-in/check-out processes.
• Process referrals, diagnostic orders, lab orders, and documentation for the medical record.
• Monitor patient flow and waiting room activity to support an efficient practice environment.
• Assist with prior authorization messages and prescription refill requests.
• Support practice leadership, clinicians, and peers with day-to-day operational needs.

Skills

Communication skills

Customer service

Multitasking

Verbal and written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a team where your organization, communication skills, and commitment to exceptional service help create a positive experience for every patient. Wentworth Health Partners Cardiology provides expert care in the prevention, diagnosis, and treatment of heart disease, offering a full range of cardiology services including general and interventional cardiology, heart failure care, electrophysiology, device implants, anticoagulation management, and more.

We are seeking a full-time, 40-hour Clinic/Practice Assistant to support our cardiology practice Monday through Friday between 8:30 a.m. and 5:00 p.m.

This position is based at 19 Old Rollinsford Road in Dover, NH, with a secondary location at 67 Corporate Drive in Portsmouth, NH.

Why This Role Matters

Clinic/Practice Assistants are essential to the day-to-day flow of our community-based physician practices. In this role, you will serve as a key point of contact for patients, families, clinicians, and colleagues—helping ensure visits run smoothly, questions are routed appropriately, and each patient receives a welcoming, high-quality experience.

What You’ll Do

• Greet and assist patients, creating a warm and professional first impression.
• Answer incoming calls, respond to routine inquiries, take accurate messages, and route calls appropriately.
• Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
• Process referrals, diagnostic orders, lab orders, patient forms, billing forms, and documentation for the medical record.
• Monitor patient flow and waiting room activity to help support an efficient practice environment.
• Request medical records and laboratory test results as needed.
• Open and distribute mail and faxes, scan documents, file materials, and complete general clerical tasks.
• Assist with prior authorization messages, provider questions, prescription refill requests, and test result communications.
• Support practice leadership, clinicians, and peers with day-to-day operational needs.
• Serve as a resource for scheduling, registration, and billing systems, including assisting or training others when appropriate.

While we do our best to keep employees assigned to their home practice and location, team members may be asked to float to other departments within the Wentworth Health Partners system when needed for cross-coverage, staffing support, or other extenuating circumstances.

Qualifications

What You’ll Bring

• High school diploma or equivalent required.
• 0–1 year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of general office operations, procedures, and standards, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
• Strong organization and time management skills, with the ability to balance multiple tasks and follow established protocols.

Preferred Qualifications

The ideal candidate is adaptable, detail-oriented, and comfortable thriving in a fast-paced, high-volume healthcare environment. Familiarity with medical terminology and experience or exposure to referral coordination are strongly preferred.

Remote Type

Onsite

Work Location

19 Old Rollinsford Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

What We Offer

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support

Offerings Include

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support