Clinic/Practice Assistant, Call Center - Pembroke

Brigham & Women's Physicians Organization; Pembroke (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a full-time Call Center Representative to manage a high volume of inbound calls and provide exceptional service to patients. The role involves scheduling appointments, addressing inquiries, and ensuring a positive patient experience within a supportive multidisciplinary team.

Qualifications

• High school diploma or GED required.
• Strong customer service experience preferred.
• Previous experience in a medical call center and/or medical office environment preferred.

Responsibilities

• Schedule appointments.
• Answer patient inquiries and provide relevant information.
• Handle complaints and troubleshoot issues.
• Deliver timely, efficient, and high-quality customer service.

Skills

Customer service

Education

High school diploma or GED

Job description

We are seeking a full-time, 40-hour Call Center Representative to join our team! The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM. In this role, the Call Center Representative will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 60-100 calls per day while providing exceptional service to our patients and ensuring their needs are met in an efficient and timely manner."
Key Responsibilities:
* Schedule appointments
* Answer patient inquiries and provide relevant information
* Handle complaints and troubleshoot issues
* Deliver timely, efficient, and high-quality customer service

Required

• High school diploma or GED required

Preferred

• Strong customer service experience
• Previous experience in a medical call center and/or medical office environment

Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.