Clinic/Practice Assistant

massgeneralbrigham; Braintree (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mass General Brigham is seeking an administrative professional to support smooth clinical operations at Spaulding Rehabilitation Hospital. The role includes scheduling, check-in/check-out, greeting patients, and handling routine inquiries.

Ideal candidates have a high school diploma, 0–1 year of healthcare office experience, and strong office software and communication skills to manage multiple tasks and ensure accurate documentation.

Qualifications

• High School Diploma or Equivalent required.
• 0–1 year healthcare office experience preferred.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication.
• Excellent time management and multitasking.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Office Suite

Administrative procedures

Phone system use

Written communication

Time management

Multitasking

Organizational skills

Education

High School Diploma or Equivalent

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Qualifications

Essential Functions

• -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


• -Make patient appointments and maintain appointment records.


• -Greet and assist patients.


• -Answer telephones, assist callers with routine inquiries, and schedule appointments.


• -File materials in patient folders, and print appointment schedules.


• -Process patient billing forms and scan documents to patient medical record/LMR.


• -Call for patient medical records and laboratory test results.


• -Open and distribute mail or faxes.


• -Type forms, records, schedules, memos, etc., as directed.


• -May be required to accept co-payments.


• -Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.


• -May monitor patients in waiting room and responds to any needs for information.


• -Assists in patient flow processes.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

healthcare office experience 0-1 year required

Knowledge, Skills and Abilities

• - Basic Proficiency with all Office Suite.


• - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.


• - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.


• - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.


• - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.


• - Managing one's own time and the time of others.


• - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

• Physical Requirements Standing Occasionally (3-33%)


• Walking Occasionally (3-33%)


• Sitting Constantly (67-100%)


• Lifting Occasionally (3-33%) 20lbs - 35lbs


• Carrying Occas…