Clinic Patient Representative Senior - Tyler Specialty HeartFail Clinic

CHRISTUS Health; Tyler (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Clinic Patient Representative Senior for their Tyler Specialty HeartFail Clinic. This full-time role involves patient interactions, appointment scheduling, and administrative assistance, requiring strong communication and organizational skills. Ideal candidates have a high school diploma and at least three years of healthcare experience.

Qualifications

• At least three years of experience in a healthcare setting.
• Knowledge of managed care preferred.
• Advanced ICD9 and CPT coding skills preferred.

Responsibilities

• Maintains patient check-in flow and verifies demographic and insurance info.
• Schedules patient appointments and collects payments.
• Assists with administrative tasks like handling denials and claims.

Skills

Interpersonal Skills

Communication Skills

Math Skills

Education

High School Diploma

Some College Education

Tools

10-Key Calculator

Computer

Telephone

Copier

Fax

Job description

Clinic Patient Representative Senior - Tyler Specialty HeartFail Clinic

Join to apply for the Clinic Patient Representative Senior - Tyler Specialty HeartFail Clinic role at CHRISTUS Health

Job Summary

Greets, instructs, directs, and schedules patients and visitors. Acts as a liaison between patients and medical support staff. Assists with various clinic duties such as verifying insurance benefits, handling referrals, collecting payments, and preparing cash for deposits.

Responsibilities

• Maintains patient check-in flow, verifies demographic and insurance info, and updates the computer database ensuring accuracy.
• Answers phones, takes messages, and assists with inquiries from patients and staff.
• Responds promptly to CBO requests for patient account corrections or maintenance.
• Schedules patient appointments following physician guidelines.
• Collects payments at the time of service, including prior balances and payment plans as needed.

Additional Duties

• Checks in patients, verifies and updates medical records, and assists with completing necessary forms.
• Schedules appointments according to clinician templates and office policies.
• Assists front office with administrative tasks, including handling denials, work queues, and correcting errors for clean claims.
• Screens visitors and responds to routine information requests.
• Adheres to CHRISTUS Health HIPAA guidelines to protect PHI and maintains confidentiality.
• Uses effective oral and written communication aligned with CHRISTUS Mission.
• Follows policies related to quality, safety, infection control, and environmental standards.
• Performs responsibilities consistent with CHRISTUS Mission, Ethics, and cultural diversity objectives.
• Supports CHRISTUS Service Guarantee and performs other duties as assigned.

Minimum Requirements

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Proficient in operating a 10-key calculator, telephone, computer, copier, and fax.
• Excellent interpersonal, communication, and math skills.
• Some college education preferred.
• At least three years of experience in a healthcare setting.
• Advanced ICD9 and CPT coding skills preferred.
• Experience with charge posting or collections preferred.

Work Details

Type: Full Time

Seniority Level

Not Applicable

Job Function

Health Care Provider

Industries

Hospitals and Health Care