Clinic Business Representative

Allina Health; Coon Rapids (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

PTO/Time Away

Retirement Savings Plans

Life Insurance

Disability Insurance

Tuition Reimbursement

Job summary

Allina Health is seeking a Clinic Business Representative to greet patients, register them accurately, collect co-pays, and support front-office operations at the point of care. You’ll use Epic and MyChart tools to manage in-basket tasks, patient records, and communications with care teams.

The role emphasizes friendly patient interactions, attention to detail in documentation, and coordination of information releases while maintaining a clean lobby and efficient check-in processes.

Qualifications

• Must be 18 years of age with education and/or experience per job description.
• 2+ years of computer knowledge including working with an electronic medical record and Microsoft Office (Word, Outlook); Excel preferred.
• 2+ years of customer service, clerical, or healthcare experience.

Responsibilities

• Greet patients and perform the registration process in person or by phone.
• Collect co-pays and answer questions regarding financial assistance programs.
• Perform Epic and In-Basket tasks and ensure accurate MyChart appointments and rescheduling.
• Support medical records functions including scanning, release of information, and handling documentation.
• Maintain lobby/areas cleanliness, restock supplies, and handle basic office communications.

Skills

Computer literacy

Customer service

Microsoft Office

EMR systems

Education

High school diploma or GED

Associate's or Vocational degree

Tools

Epic EMR

RightFax

Job description

Deliver exceptional customer service where it matters most - at the start of every patient's care journey. As the first point of contact as a Clinic Business Representative, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care.

Principle Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone:
  • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
  • Assists patients with telephone encounters.
  • Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
  • Directs patients to appointment or procedure.
• Collects co-pays and/or remaining balances:
  • Obtains signatures from patients as needed.
  • Responds to questions regarding financial assistance programs.
  • Performs the End of Day reconciliation process.
  • May participate in the prescription refill order process as appropriate and in scope for position.
• Performs Epic and In-Basket Responsibilities:
  • Uses resources, tools, and procedures to review, respond, follow-up and complete in-basket work.
  • Reviews MyChart appointments for accuracy and appropriate follow-up.
  • Works the reschedule report to ensure all appointments are rescheduled appropriately.
  • Processes No Show letters as applicable.
• Medical records support:
  • Retrieves clinic scanning/forms, sorts and distributes faxes via RightFax.
  • Medical record scanning and error resolution.
  • Opens, sorts and distributes clinic mail, processes returned mail.
  • Manages patient requested documents for pick-up.
  • Coordinates Release of Information requests.
  • Scans STAT EKG's as needed.
• Manages and organizes patient care lobby (or lobbies) and provides other department support:
  • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
  • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.
  • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.
  • Performs weekly downtime check.
  • Active participation in staff meetings.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2+ years of computer knowledge including working with an electronic medical record and Microsoft Office products (Word, Outlook) required; Excel preferred
• 2+ years of customer service, clerical, or business environment experience in healthcare

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• 1 year of medical terminology knowledge

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently
• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shift
• No weekends

Pay Range

Pay Range: $20.79 to $28.31 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits Include

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer
• Benefit eligibility/offerings are determined by FTE and if you are represented by a union.