Clinic Operations Manager - Sharpstown

Legacy Community Health; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

FSA

403(b) Retirement Plan with Company M

Disability insurance

$0 Copay Legacy Provider visits

Subsidized Gym Membership

Travel Insurance

And much more!

Job summary

Legacy Community Health is hiring a Clinic Operations Manager for the Sharpstown location in Houston. The role focuses on improving patient access, coordinating workflows, and leading a team of support staff to deliver efficient, compliant clinic operations.

You will oversee schedules, EPIC support, and performance metrics while working to enhance community health outcomes. Strong leadership and bilingual pref are valued.

Qualifications

• Three years of experience in a healthcare setting or service industry.
• Two years of experience in administration and supervision of staff preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide operational support for assigned areas, focusing on patient access and workflows.
• Manage and mentor a team of support staff, fostering collaboration.
• Improve provider schedules, track metrics, and optimize clinic operations.
• Lead recruitment and evaluate prospective staff members.
• Conduct performance reviews and coaching as needed.
• Collaborate with BI to develop service line reports.
• Address patient access issues and streamline scheduling workflows.

Skills

Leadership

Communication

Customer service

Multitasking

Time management

Bilingual

Education

High School Diploma or equivalent

Tools

EHRS system

Job description

• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• And much more!

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074

Clinic Operations Manager - Sharpstown (Job Overview)

Schedule: Monday-Friday (8AM-5PM) | 1 Weekend/Month On Call

Welcome to Legacy Community Health, where we're more than just a healthcare provider; we're a passionate family dedicated to making a meaningful difference in our community. As an Operations Manager, you'll become a vital part of our mission, ensuring our services are accessible and efficient for everyone we serve.

• Provide operational support for assigned areas of responsibility, focusing on enhancing patient access and streamlining workflows
• Manage and mentor a dynamic team of support staff, fostering a collaborative and supportive environment
• Play a crucial role in improving provider schedules, optimizing patient access, and tracking key metrics
• Be a part of a team that values feedback and continuous improvement, making a tangible impact on community healthcare
• Enjoy a work environment that supports work-life balance and personal fulfillment

Key Responsibilities

• Supervise a team of support staff, ensuring adherence to department policies and Legacy's attendance guidelines
• Manage all aspects of work schedules for support staff, including PTO and leave management
• Provide direct coverage and EPIC support, becoming an EHRS super-user to train staff effectively
• Foster a culture of feedback and collaboration to enhance service delivery
• Engage in the recruitment and evaluation process for prospective staff members
• Conduct performance reviews and provide coaching and disciplinary actions as needed
• Track and analyze performance indicators to identify trends and improve clinic operations
• Collaborate with Business Intelligence to develop service line reports
• Address patient access issues and streamline scheduling workflows
• Monitor provider schedules for efficiency and manage locum and per diem provider coverage
• Handle patient complaints and operational metrics across locations
• Participate in leadership meetings and present strategic plans for clinic advancement
• Establish community partnerships and adhere to HIPAA guidelines
• Oversee departmental orders, stock supplies, and equipment maintenance
• Engage in the Performance Improvement Program to enhance service line quality

Minimum Qualifications

• High School Diploma or equivalent
• Certifications/licenses as applicable to their area of responsibility
• Three (3) years of experience in a healthcare setting or service industry
• Two (2) years of experience in administration and supervision of staff preferred
• Demonstrated competency with an EHRS system
• Excellent communication skills and customer service skills
• Ability to multitask in a fast-paced environment
• Must be able to manage multiple deadlines and decision-making responsibilities. Above average organizational skills and computer skills
• Job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
• Bilingual (English/Spanish) fluency is preferred

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

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