Clinic Operations Manager

Clinica Family Health; Denver (CO); On-site; Full time

Job summary

Clinica Family Health is seeking a dedicated clinic supervisor in Denver to lead, support, and develop the clinic team while ensuring operational excellence. The role focuses on managing conflicts, implementing strategic projects, and fostering team success. Ideal candidates possess strong leadership and problem-solving skills, along with experience in a medical office environment.

Benefits

Comprehensive Benefits Package

Vacation, sick, and extended illness time off

Training and growth opportunities

Potential for hybrid work model after 6 months

Qualifications

• 3 years of management experience preferred.
• 1 year medical office experience required.
• Bilingual Spanish preferred.

Responsibilities

• Serves as a coach and leader for clinic supervisors.
• Mediates and resolves interpersonal conflicts.
• Implements strategic projects linked to Clinica’s Strategic Pillars.

Skills

Problem Solving

Organizational Skills

Leadership

Communication

Coaching

Education

Bachelor’s degree or some college

Tools

Computer Skills

Job description

What we offer:

• Comprehensive Benefits:
  • Medical
  • Dental
  • Vision
  • FSA/HSA
  • Life and Disability
  • Accident/Hospital Plans
  • Retirement with Employer Contributions
• Vacation, sick, and extended illness time off options
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success
• Eligible employees may transition to a hybrid work model after 6 months, subject to site demand and staffing needs.

Compensation: Approximately $30.04 - $33.17 per hour. All individual pay rates are calculated based on the candidate's experience and internal equity.

Overview of Role:

You will serve as coach and leader for clinic supervisors and to all site employees, to problem solve and trouble-shoot operational issues at the site, to provide leadership and guidance so that both care team processes and operational processes run effectively and efficiently, and to assure operational consistency with Clinica standards. You are accountable for implementing strategic projects linked to Clinica’s Strategic Pillars in partnership with Site leaders. You will evaluate relevant operational metrics and report outcomes to the COD, CMD, and/or others, and develop action plans to improve performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our People:

• Manages and Mediates Conflict:
  • Demonstrates ability to mediate and resolve interpersonal, team and clinic-wide conflicts.
  • Uses effective strategies to find collaborative solutions while maintaining respect for diverse opinions.
  • Exercises tact and diplomacy to cultivate strong working relationships within department(s), within the Site and across Clinica.
• Builds Teams and Fosters Team Success:
  • Communicates vision and overall direction for the clinic/teams within areas of responsibility that are aligned with site and Clinica goals; works to build trust within and between members of department(s)/team.
• Develops People:
  • Identifies skills and aptitude of staff and assists in their career development and learning of new skills.
  • Provides challenging tasks and assignments and commits the time and attention required to facilitate learning, growth and development of staff.
• Selects, Orients, Trains and Motivates Staff:
  • Uses effective strategies and resources to recruit, select, recognize and retain staff.
  • Uses performance appraisal process to coach, counsel and evaluate employee performance in a respectful and timely manner.
• Continuous Learning:
  • Role models continuous learning and encourages others to do the same.
• Day-to-day direct supervision of the Office Technician Supervisor and the Medical Records & Referral Case Manager Supervisor, including hiring/firing authority and performance appraisals.
• Provides clinic leadership through role modeling, teambuilding, hospitality, and ensuring adherence to standards and expectations.
• In partnership with COD, responsible for staff development including but not limited to coaching, planning, coordinating and facilitating one-on-one meetings.
• Ensures that staff have all necessary resources including supplies, training, procedures, etc.

Quality:

• Supports deployment of Clinica Strategic Plan:
  • Aligns individual commitments to the strategic plan by clearly articulating a vision for the future so that others are motivated to accomplish these goals.
  • Communicates and promotes an organizational perspective to staff.
• Performance Improvement:
  • Creates an environment that promotes efficiency, service and safety.
  • Encourages others to identify opportunities for improvement and participate in improvement initiatives.
  • Identifies and deals with various stages of resistance and removes barriers to change.
• Uses Critical Thinking Skills:
  • Effectively interprets situations and information before deciding the course of action.
  • Separates facts and information from premises, assumptions and generalizations.
  • Selects action that is consistent with available facts, constraints and probable consequences.
• Works collaboratively with Site leadership and Clinica leadership to identify problems, develop solutions, and implement change.
• Represents the clinic site on various Clinica committees as assigned or requested and serves on various workgroups to develop and implement new processes.

Patient Experience & Access:

• Patient Satisfaction:
  • Supports patient satisfaction efforts as a Clinica key focus and demonstrates dedication to meeting/exceeding requirements of patients and other customers.
  • Uses information from customers to improve services or products and acts with customers in mind.
  • Serves as a secondary point of patient escalation and resolution.
• Diversity:
  • Models support of Clinica diversity initiatives by addressing the diverse needs of patients and employees.
  • Coaches staff in development of individual commitments to diversity goals.
• System Thinking:
  • Creates an environment that encourages and motivates people to be creative and innovative.
  • Generates, evaluates, and integrates ideas into viable solutions.
• Ensures clinic productivity and efficiency by directly observing, monitoring and enforcing processes and procedures for clinical and non-clinical staff.
• Approves and documents variances to standardized processes and communicates variances and approval to COD.
• Provides reporting and input to COD regarding appropriateness and effectiveness of processes and procedures.
• Helps maintain an efficient and responsive system for patient flow in the clinic.
• Responsible for schedule management at the site level to ensure provider schedules and group visits are opened accurately and advanced access tenants and active schedule management activities are followed.
• Owns the site group visit program.
• Partners with care team to develop and issue patient behavior contracts.
• Partners with Office Manager and care team to follow-up on Patient Experience forms as necessary.

Financial Stability:

• Budgeting:
  • Assists site leadership with development of annual operating and capital budgets.
  • In partnership with COD and CMD, develops strategies and plans to address any variances to budget.
• Ethical Behavior:
  • Behaves in a manner that is responsible, respectful and does not harm or compromise his/her integrity, the integrity of others and the Clinica mission.
• Work/Life Balance:
  • Maintains a conscious balance between personal and professional responsibilities to effectively manage physical, emotional and spiritual health.
• Results Orientation:
  • Challenges the status quo and encourages innovation and risk taking.
  • Champions good ideas and is willing to challenge the system to get those ideas adopted. Shares lessons learned.
• Responsible for delegating and assuring
  • Patient collections
  • Eligibility processes
  • Reconciliation and deposits are completed accurately and per procedure.
• Assists in developing long-range planning strategies in partnership with COD.

POSITION QUALIFICATIONS:

Education and Experience:

Bachelor’s degree or some college preferred.

Three years of management experience preferred.

1 year medical office experience required.

Knowledge, Skills and Abilities:

Flexible with ability to flourish in a team management system.

Sensitivity to low income, ethnic minority community.

Excellent problem solving and organizational skills.

Proven leadership skills.

Must possess good verbal and written communication skills.

Coaching skills.

Bilingual Spanish preferred.

Excellent computer skills.

We are an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.