Clinic Operations Lead

skinBe Med Spa; Missouri; On-site; USD 48,000 - 70,000; Full time

Job summary

An established industry player in the wellness sector is seeking a dynamic and passionate individual to join their team. This role offers the chance to make a significant impact on clients' lives through exceptional service and innovative beauty treatments. The ideal candidate will thrive in a fast-paced environment, showcasing their organizational and interpersonal skills while working independently. With a focus on team collaboration and client satisfaction, this position promises a rewarding experience in a supportive and fun atmosphere. If you're ready to take your career to the next level and help others achieve their aesthetic goals, this opportunity is perfect for you.

Benefits

Experience in a leading med spa

Supportive team environment

Competitive compensation with bonuses

Qualifications

• 3+ years in customer service, client-oriented roles.
• 2+ years sales experience or willingness to learn.
• Strong attention to detail and multitasking abilities.

Responsibilities

• Manage daily operations and motivate the team.
• Ensure client satisfaction and handle escalated concerns.
• Create schedules and manage clinic coverage.

Skills

Exceptional communication skills

Customer service experience

Sales experience

Tech-savvy

Attention to detail

Multitasking

Organizational skills

Discretion

Education

High school diploma or equivalent

Tools

POS systems

iPad

Computer software

Job description

Are you ready to do meaningful work for a company that values you? Are you looking for the type of career that has you pinching yourself every day you get up for work because you love making a difference in people’s lives?

We’re skinBe Med Spa, and we think that work should be fun, your contribution should be recognized, and your happiness directly translates into a better bottom line for our company and a better experience for our clients.

How about you?

Are you confident, reliable, and resourceful? Do you have lots of energy, a great work ethic, EXCEPTIONAL people and communication skills, think big and want to live YOUR best life? Do you have the ability to work independently with a deep passion to serve?

But before you spend too much time, here are the essential requirements for this opportunity of a lifetime. You must be:

• Mature, stable and no drama – even when things go wrong
• Expert communicator – you know how to connect with a wide range of individuals
• Transformation oriented – you absolutely LOVE seeing their positive results
• Tech-savvy – must be super confident with tech, computers and software
• Organized like a ninja – nothing slips through the cracks!
• High level of discretion – must maintain confidential information

If you’re still with us, keep reading…

We are a medical spa focusing on beauty is more than skin deep with our anti-aging and wellness treatments including body contouring and sexual wellness solutions, located in Chesterfield, MO. Our goal is to help our clients achieve the results they want with safe and cutting edge treatments. We believe that by putting their aesthetic interests first, our clients feel safe, seen and supported while working with us. The happier they are, the greater our ability to impact even more clients with a high level of excellence and integrity.

Our small team plays big; and we’re the kind of people who get things done with a healthy mixture of grace, tenacity and a sprinkle of sass.

We are looking for an A-Player who is highly efficient, highly motivated, resourceful, results-oriented, with a sense of humor and tons of passion to serve and execute to deliver results. The perfect candidate for this position is someone who can work independently, possessing a strong administrative skill set balanced with exceptional interpersonal and sales skills.

• Go Above and Beyond – We provide a WOW client experience at every level of engagement.
• Build Relationships – We don’t just build short term relationships, we build and serve our community for life.
• Fun & Laughter – We work hard and get things done, but we gotta have a little fun while we do it.
• Compassion & Kindness – We offer kindness and promote positive interactions regardless of the circumstance.
• Do Whatever It Takes – We work together to make sure everything gets done, every single day.
• Remain Flexible – We adapt easily to changes and don’t take life too seriously.
• Integrity – We live by our values and always keep our word

Responsibilities include but are not limited to:

• Motivate the team as well as hold others accountable through monthly goal review and achievement
• Manage daily motivational meeting to set intention for the day
• Welcome clients in a friendly manner as they enter the clinic
• Manage front of the house operations and team
• Serve as direct report for all clinic staff
• Manage clinic operations
• Create monthly schedules for all team members and ensure clinic coverage during all hours and business needs
• Track and approve all RTO/PTO and manage sick days
• Ensure client satisfaction and handle escalated client concerns
• Create documentation and including robust reports and presentations
• Event Planning
• Answer incoming calls and lead conversion as well as management of the CEC operations and team
• Client retention strategies and execution
• Inventory management
• HR needs including hiring, termination and corrective action as needed
• Develop and execute sales
• Handle all front desk tasks, leading by example
• Schedule the clients next appointments and understand protocols and policies to enforce them
• Receive client payments and conduct end of day sales report
• Upsell additional treatments and memberships
• Train new staff and conduct refresher trainer for pre-existing staff
• Order and track office supplies
• Serve as a backup to the Client Experience Concierge role
• Assist the medical providers as needed
• Serve as a backup to all non-clinical positions should there be an unscheduled absence
• Be a skinBe expert
• Other duties as assigned

Qualifications

• A minimum of 3 years in a customer service, client oriented environment
• A minimum of 2 years sales experience or desire to learn
• Very comfortable with new computer programs and tech (computer, iPad, POS systems, etc.)
• Must demonstrate great attention to detail
• Must be able to multitask
• High reliability and flexibility
• Weekends and evening hours required (we are closed on Sundays)

Compensation:

Competitive compensation with pay range of $48,000-$70,000 depending on experience, with a base salary plus incentive/bonus package. Comprehensive benefits offerings.

You are the rockstar we are looking for if:

• You LOVE helping people experience dramatic transformations
• You are an exceptional communicator and can effectively interact with others
• You thrive working independently but love building rapport with clients
• You’re able to think outside the box and look for creative solutions
• You can maintain a high level of discretion and confidentiality
• You’re highly organized and love keeping the details straight
• You’re here for the long haul and open to the possibility of growth in the company

Here are the perks:

Working for skinBe Med Spa means that you’ll have:

• Experience working in one of St. Louis’ leading med spas
• Authentic support from a small team of awesome individuals who think big, strive for excellence and have fun.
• VERY competitive compensation with bonuses

Go to www.skinbemedspa.com , familiarize yourself with what we do, and make sure this aligns with your passion and goals. We want to focus our time only on speaking with people who are serious and meet the essential requirements.

Positions like this don’t come around very often, so we typically receive many applicants. As a result, the hiring process in our organization involves several steps designed to make sure we find the perfect person. We value excellence, timeliness, and attention to detail, all of which are required of this position. Subsequent steps in our hiring process will measure these skills before we narrow candidates down for interviews.

**HOW TO APPLY (instructions):

If this job description is exciting to you and you believe you’re in the top 10% of best candidates for this position, please email [e-mail] with the following items:

(1) Your resume and cover letter with a short paragraph on why you feel you are a good fit for this position.

(5) Use the subject line: ‘Botox Quarterly’ (so we can see that you are paying attention).

We will review all applicants and reach out if you are a good fit for the next step in the process. Thank you!

skinBe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.