Clinic Office Manager - MCKINNEY

MST Services; McKinney (TX); On-site; USD 55,000 - 64,000; Full time

Job summary

Une entreprise de santé innovante recherche un Patient Experience Advocate pour rejoindre son équipe. Dans ce rôle, vous serez responsable de la gestion des opérations de la clinique, des interactions excellentes avec les patients et du soutien à l'équipe médicale. Avec un salaire compétitif et des incitatifs basés sur la performance, cette opportunité vous offrira un environnement dynamique pour contribuer à des résultats positifs en matière de soins de santé.

Benefits

Assurance santé

Congés payés

Retraite 401K

Qualifications

• 1-3+ années d'expérience dans le secteur de la santé, ou service client.
• Diplôme de high school exigé, diplôme en santé préféré.
• Compétences en communication, organisation et confidentialité.

Responsibilities

• Gérer le flux des patients et les opérations de la clinique.
• Vérifier l'éligibilité de l'assurance et assister avec des questions de facturation.
• Préférer les interactions et établir un environnement accueillant.

Skills

Communication

Organisation

Empathie

Education

High school diploma or equivalent

Tools

EMR

Microsoft Office

Job description

Be among the first 25 applicants one week ago.

About the Company - Salience Health: Salience Health serves patients in our communities by utilizing a collaborative team approach to consider all aspects of a person’s health. Our team is comprised of diverse individuals who have come together to build an innovative and dynamic platform, working collaboratively to improve the health and well-being of those we serve.

Description

We are seeking top performers to join our Patient Experience team and become key players in growing Salience Health through excellent patient outcomes, positive patient experiences, and collaboration with care leaders.

As a Patient Experience Advocate (PXA), you will manage clinic flow and provider schedules, perform check-in & check-out (via telehealth or in-person), support follow-up care coordination, schedule appointments, verify insurance benefits, collect payments, and assist patients through their care journey. You will support Medical Assistants, Ancillary teams, Care Navigators, and Medical Directors across locations.

Successful candidates must have a strong work ethic, passion for mental and physical health, drive for self-improvement, and motivation to exceed goals. Your work will directly contribute to premium patient outcomes.

Compensation And Benefits

• Base Wage - $55,000 annually as a salaried employee
• Additional Team Incentives – qualify after 90 days, based on performance metrics like schedule optimization and timely collections, ranging from $0-$400+ per month
• Benefits - Health insurance, paid time off, dental, vision, long-term disability, 401K, and more
• Opportunity for career growth and advancement

Responsibilities

• Lead by example, uphold core values, and promote a positive culture
• Manage patient flow, scheduling, and clinic operations efficiently
• Provide excellent patient interactions and support a welcoming environment
• Perform check-in/check-out, verify insurance, collect payments, and maintain patient records securely
• Verify insurance eligibility and assist with billing inquiries
• Coordinate communication among patients, providers, and staff
• Support staff development and ongoing training
• Assist with administrative tasks like managing forms and office operations
• Collaborate with teams to resolve issues and improve workflows

Work Schedule

• Full-time, with hours typically from 8:00 am to 5:00 pm, with variations based on location
• Some shifts may start earlier (7AM) or later (9AM), with coverage adjustments as needed

Desired Attributes

• Positive attitude, teamwork, independence
• Critical thinking and adaptability
• Multi-tasking and organizational skills
• Empathy and strong first impressions

Environment & Physical Demands

Light exertion, up to 25 lbs, with frequent standing, walking, typing, and communication tasks. Visual acuity for computer work required.

Requirements

• High school diploma or equivalent; healthcare experience or college with customer service preferred
• 1-3+ years healthcare experience; 0-3+ years customer service
• Proficiency in EMR, Microsoft Office, and insurance navigation preferred
• Excellent communication, organization, and confidentiality skills

Salience Health is an equal opportunity employer, evaluating applicants without regard to protected characteristics.