Clinic Office Assistant - Pine Ridge Specialty Clinic

Physicians Regional Healthcare System; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life ins.

Generous PTO & extended illness

401(k) with company match

Career development & advancement

Licensure/certification reimbursement

Student loan support

Employee rewards & recognition

Collaborative, purpose-driven culture

Pet/identity/legal insurance options

Job summary

Physicians Regional Healthcare System is hiring a Clinic Office Assistant to support administrative operations in a busy Naples clinic. The role includes patient check-in/out, appointment scheduling, payments processing, and maintaining accurate records, ensuring a positive patient experience.

The ideal candidate has 0–2 years in a medical office or healthcare setting, strong organizational and communication skills, and proficiency with EMR systems and office software.

Qualifications

• Experience in a medical office, clinic, or healthcare administrative setting is required.
• Strong organizational and communication skills with attention to detail.
• Proficiency with EMR systems and standard office software is expected.

Responsibilities

• Greet and assist patients during check-in/out with accurate records.
• Schedule patient appointments and coordinate testing, procedures, and surgeries.
• Process time-of-service payments, invoices, and transactions per clinic policies.
• Maintain patient records, ensure data quality, and address care gaps.
• Answer calls, handle inquiries about policies/services, and route messages.
• Enter charges and coding for billing and ensure timely processing.

Skills

EMR proficiency

Organizational skills

Communication skills

Multitasking

Tools

EMR software

Office software (MS Suite)

Scheduling software

Job description

• Be Valued for What You Bring to the Team - Competitive pay that rewards your hard work
• Benefits You Can Count On - Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. - Generous PTO and extended illness benefits
• Invest in Your Future - 401(k) with company match
• Grow With Us - Career development, learning opportunities, and advancement pathways
• We Invest in Your Success - Licensure and certification reimbursement for eligible roles
• Student Loan Support - Assistance available for eligible roles
• Your Wins Deserve Recognition - Employee rewards and recognition programs
• A Team You'll Love Working With - A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits - Choose from options such as pet insurance, identity protection, and legal insurance.

Why Join Us?

• Be Valued for What You Bring to the Team - Competitive pay that rewards your hard work
• Benefits You Can Count On - Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. - Generous PTO and extended illness benefits
• Invest in Your Future - 401(k) with company match
• Grow With Us - Career development, learning opportunities, and advancement pathways
• We Invest in Your Success - Licensure and certification reimbursement for eligible roles
• Student Loan Support - Assistance available for eligible roles
• Your Wins Deserve Recognition - Employee rewards and recognition programs
• A Team You'll Love Working With - A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits - Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Job Summary

The Clinic Office Assistant provides administrative and clerical support to ensure efficient operations within the clinic. This role is responsible for patient check-in and check-out, scheduling appointments, handling patient inquiries, processing payments, and maintaining accurate records. The Clinic Office Assistant also assists with various office and clinic tasks to support healthcare providers and ensure a positive patient experience.

Essential Functions

• Greets and assists patients during check-in and check-out, ensuring accuracy in patient information and documentation.
• Schedules patient appointments, obtains pre-certifications, and coordinates with providers for testing, procedures, and surgeries.
• Collects time-of-service (TOS) payments, issues invoices, and processes financial transactions in compliance with clinic policies.
• Maintains and updates patient records, ensures quality control, and addresses gaps in care.
• Answers phone calls, responds to inquiries regarding clinic policies and services, and routes messages appropriately.
• Enters charges and codes invoices for billing, ensuring accuracy and timely processing.
• Monitors and maintains office and clinic supply inventory, placing orders as needed to ensure availability of necessary materials.
• Assists in handling physician call schedules, provider reimbursements, and license renewals.
• Supports clinical staff as needed, including assisting in triage and coordinating patient referrals.
• Ensures a clean and organized work environment, following infection control and safety protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a medical office, clinic, or healthcare administrative setting required

Knowledge, Skills And Abilities

• Proficiency in electronic medical records (EMR) systems and office software.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced healthcare environment.
• Customer service-oriented with a professional and courteous demeanor.
• Knowledge of medical terminology, scheduling, billing, and insurance verification preferred.

Licenses and Certifications

• Certified Medical Office Administrative Assistant (CMAA) preferred

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.