Clinic Office Assistant I

Spectrum Health & Human Services; Town of Concord (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Spectrum Health & Human Services is seeking a Clinic Office Assistant I at our Springville, NY offices to provide essential administrative support to clinicians and managers while delivering excellent customer service to clients.

The role handles intakes, scheduling, health-record documents, insurance verification, payments, and front-desk duties across multiple sites. A High School diploma and one year of related experience are preferred.

Qualifications

• High School Diploma or equivalent.
• One year work experience in work related field preferable.
• Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

Responsibilities

• Greet and check clients in with a friendly demeanor.
• Manage intakes, scheduling, auditing, documents into client health record, processing of patient letters and filing.
• Polietly answering and directing calls to the appropriate person.
• Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews.
• Collection, reconciliation and posting of all client payments.
• Sends/receives incoming, outgoing mail and faxes.
• Responding to high volume of email requests in timely manner.
• Attend meetings onsite and offsite as assigned.
• Other duties as assigned.

Skills

Microsoft Office

Customer service

Electronic Health Record

Communication skills

Attention to detail

Time management

Multitasking

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinic Office Assistant I

CCBHC -OPRS Regular Full-Time Full Time Springville, NY, US

2 days ago Requisition ID: 2067

Salary Range: $17.00 To $19.00 Hourly

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time 326 Orchard Park Rd, West Seneca & 27 Franklin St, Springville

SUMMARY OF POSITION FUNCTION:

Clinic Office Assistant I performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities


• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.


• Maintain a neat, organized workspace consistently.


• May require travel between sites to provide coverage for other support staff.


• Greeting and checking clients in using a friendly demeanor upon arrival for their appointment.


• Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing.


• Politely answering and directing calls to the appropriate person.


• Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews.


• Collection, reconciliation and posting of all client payments.


• Sends/receives incoming, outgoing mail and faxes.


• Responding to high volume of email requests in timely manner.


• Attend meetings onsite and offsite as assigned.


• Other duties as assigned.

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system


• Excellent customer service skills with clients and colleagues


• Excellent computer skills and use of office machines


• Strong communication skills, both verbal and written


• Meticulous attention to detail; excellent time management and organizational skills


• Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable


• Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.