Clinic Manager - Pediatric GI, Pulmonary, Nephrology & Complex Care Clinics

Kidney; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a Manager to lead designated clinic operations with broad authority and accountability for quality, patient care, and staff development.

You will oversee budgeting, program development, and cross-functional coordination, driving continuous improvement and ensuring alignment with the clinical enterprise. This role supports Monroe Carell Jr. Children’s Hospital and promotes patient-centered care.

Qualifications

• Bachelor's degree is required.

Responsibilities

• Develop work goals for the unit/area consistent with institutional and departmental goals and policy
• Plan to achieve goals or establish priorities
• Initiate changes or develop new policies, procedures and/or methods
• Help unit to understand, share, and support the vision
• Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions
• Monitor and coordinate programs and actions
• Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures
• Coordinate the activities of one or more functions to effect unity of operation
• Adjust work schedules or project priorities to meet emergencies or changing condition.
• Provide information to others to explain/clarify problems or issues or requests
• Participate in periodic management meetings to keep top management informed of problems and concerns
• Define and achieve financial targets for the unit/area, consistent with the departmental financial plan
• Plan communicate budget calendar and process
• Aid in the implementation, interpretation and presentation of annual wage and salary plan to staff
• Supply precise information by center and account line regarding budget preparation
• Frequently prepare ad hoc financial and budget reports
• Prepare for and attend monthly financial statement meetings with director/administrator
• Report findings that occur as part of the analysis process and incidental discoveries to the director/administrator
• Exercise judgment and prepare supporting or correcting documentation as deemed appropriate
• Exceed defined service standards for the unit/area
• Ensure service standards are met or exceeded
• Monitor performance against service standards
• Use patient/customer satisfaction data to improve systems, processes, and outcomes
• Ensure a safe, satisfying and enriching environment for employees and provides a qualified, competent staff
• Define qualifications and performance expectations for all staff positions through the Performance Development system
• Ensure staff qualifications are consistent with job responsibilities and regulatory requirements
• Create an environment that encourages and supports self-development and learning for all staff
• Monitor quality assurance standards, programs and procedures
• Ensure defined quality standards are met

Education

Bachelor's degree

Job description

Discover Vanderbilt Health

With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

CHOC Clinic Admin 10

Job Summary:

The Manager position is a leadership role with comprehensive operational authority and responsibility for designated clinic(s). Responsibilities include fiscal accountability, maintaining quality and regulatory standards, maintaining a high level of patient/family centered care and service, patient and staff satisfaction, program development, managing and developing teams, and ensuring integration with the clinical enterprise. Provides feedback, coaching and mentoring to less experienced peers and other members of the healthcare team.

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Position Hours

Monday - Friday

Days

Department Summary

Monroe Carell Jr. Children's Hospital at Vanderbilt offers nationally recognized, multidisciplinary pediatric specialty care through one of the Southeast's largest Pediatric Gastroenterology, Hepatology and Nutrition programs, comprehensive Pediatric Pulmonary Medicine services, Pediatric Nephrology and Hypertension, and a dedicated Complex Care Program. Our specialists provide advanced evaluation, treatment, and long‑term management for children with digestive, liver, pancreas, kidney, urinary tract, and respiratory conditions, including complex disorders such as inflammatory bowel disease (IBD), celiac disease, cystic fibrosis, asthma, bronchopulmonary dysplasia, interstitial lung disease, and chronic kidney disease. With specialty clinics located across Middle Tennessee, families have access to expert, compassionate care close to home. Our multidisciplinary teams partner with patients and families to develop personalized care plans that address each child's unique needs and improve quality of life.

In addition, our Complex Care Program supports children with severe chronic illnesses affecting multiple organ systems, including those who depend on medical technology such as gastrostomy tubes and tracheostomies. Through close collaboration with subspecialists, inpatient teams, and community pediatricians, we coordinate comprehensive care and streamline appointments to reduce the burden on families. Our programs care for a wide range of complex conditions, including cerebral palsy, congenital heart disease, chromosomal abnormalities, chronic liver disease, chronic lung disease, congenital brain malformations, bladder dysfunction, and other medically complex pediatric disorders, ensuring continuity of care and ongoing support throughout a child's healthcare journey.

KEY RESPONSIBILITIES

• Develop work goals for the unit/area consistent with institutional and departmental goals and policy
• Plan to achieve goals or establish priorities
• Initiate changes or develop new policies, procedures and/or methods
• Help unit to understand, share, and support the vision
• Ensure the most effective operation of the unit/area through program development, process improvement and coordination of processes across functions
• Monitor and coordinate programs and actions
• Supervise a unit/area with responsibility for planning, coordinating and controlling the work and procedures
• Coordinate the activities of one or more functions to effect unity of operation
• Adjust work schedules or project priorities to meet emergencies or changing condition.
• Provide information to others (oral or written) to explain/clarify problems or issues or requests; meet with other professional/technical personnel to determine causes of a specific problem.
• Participate in periodic management meetings to keep top management informed of problems and concerns
• Define and achieve financial targets for the unit/area, consistent with the departmental financial plan
• Plan communicate budget calendar and process
• Aid in the implementation, interpretation and presentation of annual wage and salary plan to staff
• Supply precise information by center and account line regarding anticipated expenses for budget preparation including, but not limited to, detailed salary and fringe benefit information for faculty, staff and students (as applicable), estimated endowment revenue for all scholarship centers and provide guidance for estimated unrestricted scholarship need
• Frequently prepare ad hoc financial and budget reports
• Prepare for and attend monthly financial statement meetings along with director/ administrator. Closely monitor revenues and expenditures for all salary expenditures in all centers for the entire unit/area/department
• Report findings that occur as part of the analysis process and incidental discoveries to the director/administrator
• Exercise judgment and prepare supporting or correcting documentation as deemed appropriate
• Exceed defined service standards for the unit/area
• Ensure that the service standards established for the unit/area are met or exceeded
• Monitor performance against service standards
• Use patient/customer satisfaction data to improve systems, processes, and outcomes
• Ensure a safe, satisfying and enriching environment for employees and provides a qualified, competent staff
• Provide qualified competent staff by tracking projected staffing needs against qualification and competencies of current staff to identify any deficiencies to improve staffing levels.
• Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department specific job descriptions, measurable performance standards
• Ensure that staff qualifications are consistent with job responsibilities. Verify for each employee or contracted personnel that, where relevant, education and training are consistent with applicable legal and regulatory requirements and hospital policy, that the individual is licensed, certified or registered, and that the individual's knowledge and experience are appropriate for the job assignment
• Create an environment that encourages and supports self-development and learning for all staff through regular feedback, by assuring the development of staff through orientation, training programs, work experiences and assessing competencies by meeting the performance expectations stated in his or her job description in a timely manner (normally annually)
• Monitor quality assurance standards, programs and procedures within the unit/area
• Ensure that defined quality standards are met within area of responsibility

TECHNICAL CAPABILITIES

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

Core Accountabilities:

• Organizational Impact: Directs activities to achieve operational plans with some near term effect on results of the department/area.
• Problem Solving/ Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems.
• Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.
• Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium term strategies.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences .Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.