Clinic Manager: Lead Growth & Customer Experience

Skin Laundry; Brea (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Skin Laundry Employee Treatment &

Product Discount Program

Vacation leave, sick leave, and paid

Health insurance - Medical, Dental, &-

401k

Flexible Spending Accounts (FSA) - H/C

Voluntary Term Life insurance

Employee Assistance Program (EAP)

Voluntary Accidental Death & DismD

Voluntary Commuter Benefits

Voluntary Legal Benefits

Voluntary Group Accident

Voluntary Critical Illness

Voluntary Hospital Indemnity

ADP LifeMart - discounted products

Job summary

Skin Laundry is seeking a Clinic Manager to lead one of our clinics and drive sales, client retention, and day-to-day operations. You will coach your team to deliver an energetic client experience and ensure strong performance across memberships and retail products.

The role emphasizes coaching, mentoring, and managing clinic operations, with a focus on an inclusive and dynamic work culture. Expect collaboration with marketing and cross-functional teams.

Qualifications

• Minimum of 3 -5 years of management experience in a retail environment.
• Passion for accessible and inclusive beauty.
• Proficiency in Retail Math, MS Office Suite, and Outlook.
• Strong business acumen and customer service excellence.
• Ability to lead, coach, and mentor a team.
• Demonstrates leadership and initiative; able to work with cross-functional teams.

Responsibilities

• Establish and lead the execution of the brand’s business strategies to drive store KPI results to maximize performance and achieve sales plans and goals.
• Develop strong relationships with partners and clients for new business opportunities within the assigned area.
• Customize local clinic marketing and outreach plans. Collaborate with Marketing to drive sales and traffic through market outreach and effective in-store events.
• Working directly with clients to sell memberships and products.
• Opportunity and responsibility to be part of the training program at Skin Laundry to orient and develop new employees.
• Manage ongoing day to day clinic operations concurrently with training new hires.
• Hire, develop and motivate a magnetic team.
• Coach and give feedback as necessary for all team members.
• Lead your team to deliver excellent customer experience and meet service and retail sales targets.
• Organize regular team communication to discuss business updates, issues, and opportunities.
• Evaluate and manage employee performance and develop individual career development plans.
• Develop monthly, weekly, and daily clinic action plans to achieve revenue targets in all mix of business on a consistent basis.
• Coverage of the clinic (working on the floor and in the front).
• Effectively manage all physical inventory and forecasting for service and retail.
• Address client issues and queries professionally, accurately, and timely.
• Evaluate existing business procedures and recommend improvements.
• Effectively create and manage team schedules to meet client needs, achieve clinic financial targets.

Skills

Retail Math

Customer Service

Team Leadership

Communication

Mentoring

Tools

MS Office Suite

Outlook

Job description

Skin Laundry is seeking a Clinic Manager to lead one of our clinics and drive sales, client retention, and day-to-day operations. You will coach your team to deliver an energetic client experience and ensure strong performance across memberships and retail products.

The role emphasizes coaching, mentoring, and managing clinic operations, with a focus on an inclusive and dynamic work culture. Expect collaboration with marketing and cross-functional teams.