Clinic Manager

Phelps Health; Rolla (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Phelps Health is seeking a Clinic Manager for its Medical Specialties Clinic in Rolla, MO. The role involves day-to-day management, clinical and operational oversight of the assigned clinics, and collaboration with providers and staff to deliver high-quality care.

Responsibilities include developing quality improvement plans, budgeting, policy development, staff orientation and training, and ensuring regulatory compliance.

Qualifications

• The candidate holds a Bachelor’s degree in Management or Business Administration or an LPN/RN license.
• Healthcare management experience of 3–4 years is preferred.
• Current Missouri LPN/RN license and Basic Life Support certification are required.

Responsibilities

• Oversee day-to-day clinic operations and staff performance.
• Develop and monitor quality improvement plans and budgets.
• Ensure policies, procedures, and job descriptions are current and compliant.
• Coordinate staff orientation, competency validation, and training.
• Act as super user for Scheduling and EMR software and educate staff.
• Ensure patient flow and office routines support efficient clinic operations.
• Ensure compliance with all regulations and standards (OSHA, HIPAA, CMS, JC, etc.)

Skills

Staff management

Budgeting

Quality improvement

Policy development

Regulatory compliance

EMR software

Staff training

Education

Bachelor's degree in Management or Business Administration or LPN/RN license

Tools

EMR scheduling software

Scheduling software

Job description

THIS POSITION IS FOR OUR MEDICAL SPECIALTIES CLINIC IN ROLLA, MO

Job Description

General Summary

• The Clinic Manager provides day-to-day management and clinical and operational oversight of the assigned clinics. Scope of responsibility includes close working relationship with providers as well as direct oversight of the clinical and office staff functions.

Essential Duties and Responsibilities

• Assists in the development and implementation of quality improvement plans to ensure high-quality outcomes. Works with the Quality Assurance Nurse to make sure all quality controls, measures, and competencies are meeting regulations.
• Assists in the development and implementation of the capital and operational budgets. Reviews each of their assigned cost center budgets monthly to ensure they are staying within budget and re- monthly staffing ratio to meet Premiere benchmarks.
• Assists in the development and implementation of policies, procedures, and job descriptions. Identifies process improvement within the clinic setting and works collaboratively with the Management team, Quality Assurance Nurse, and Care Coordinator.
• Coordinates orientation and competency validations for new staff members. Ensure staff is compliant with orientation, training and performance and documents appropriately. Supervises clinic staff and makes recommendations to hire and terminate.
• Super users for the Scheduling and EMR software and assists in development, build, training, and on going support. Educates staff and patients on the patient portal benefits and assists with signing up patients.
• Determines the need for and plans staff development, training, and continuing education.
• Develops and maintains a professional and nurturing atmosphere for patients, families, providers, and staff.
• Provides oversight of all aspects of office staff and processes to ensure efficient office routines and patient flow process to include working closely with physicians to ensure processes that support the practice setting.
• Schedules staff, monitors attendance, and approves PDO requests for staff and providers.
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, promotes a team atmosphere, and meets attendance/punctuality requirements.
• Works with other departments to assure compliance with all regulations and standards concerning medical clinic operations, including Corporate Compliance, OSHA, CMS, HIPAA, JC, etc. Stays up to date on Rural Health Clinic regulations, Meaningful Use, and PQRS.

Education

• Bachelors (or higher) in Management or Business Administration and/or License Practical Nursing/Registered Nursing Degree, High School Diploma with relevent years of experience may be accepted in lieu of degree.

Work Experience

• Minimum of 3-4 years healthcare experience. Management experience highly preferred. Experience with operational and strategic aspects of physician practices preferred.

Certification/License

• Current Missouri LPN/RN license, if applicable. Valid Missouri driver’s license required. American Heart Association, Basic Life Support certification required.

Mental/Physical Requirements

• Considerable mental concentration. Handles multiple priorities. Manages stress appropriately. Standing, walking, sitting, and lifting. Works with others effectively.

Working Conditions

• Potential exposure to body fluids. External Contacts: Community agencies and advocates, patients, providers, vendors. Internal Contacts: Patient’s family members and significant others, patients, providers, staff (clinical and support staff), and other departments. Typical medical clinic and hospital setting, working closely with patients and office staff.