Clinic Manager

Phelps Health; Rolla (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Phelps Health in Rolla, MO, is seeking a Clinic Manager to provide day-to-day management and clinical/operational oversight of the medical specialties clinic. You will work closely with providers and supervise the clinic staff to ensure efficient patient flow.

Responsibilities include quality improvement, budgeting oversight, policy development, staff training, scheduling, EMR and patient portal support, and regulatory compliance across HIPAA, OSHA, CMS, and other standards.

Qualifications

• Bachelor's (or higher) in Management or Business Administration, or nursing degree.
• High School Diploma with relevant years of experience may be accepted in lieu of degree.
• Minimum of 3–4 years healthcare experience; management experience highly preferred.

Responsibilities

• Provide day-to-day management and clinical/operational oversight of the assigned clinics.
• Develop and implement quality improvement plans with QA Nurse to meet regulations.
• Assist in development and implementation of the capital and operating budgets.
• Develop and implement policies, procedures, and job descriptions; identify process improvements.
• Coordinate orientation and competency validations for new staff; supervise clinic staff.
• Serve as super users for Scheduling and EMR; train staff and patients on the patient portal.
• Plan staff development and continuing education.
• Maintain a professional atmosphere for patients, families, providers and staff.
• Ensure efficient office routines and patient flow; collaborate with physicians.
• Schedule staff, monitor attendance, approve PDO requests.
• Ensure compliance with regulations (HIPAA, OSHA, CMS, JC, Rural Health Clinic) and PQRS.

Education

Bachelor's (or higher) in Management or Business Administration

Licensed Practical Nurse / Registered Nurse degree

High School Diploma with relevant years of experience

Job description

THIS POSITION IS FOR OUR MEDICAL SPECIALTIES CLINIC IN ROLLA, MO

Job Description

General Summary

• The Clinic Manager provides day-to-day management and clinical and operational oversight of the assigned clinics. Scope of responsibility includes close working relationship with providers as well as direct oversight of the clinical and office staff functions.

Essential Duties and Responsibilities

• Assists in the development and implementation of quality improvement plans to ensure high-quality outcomes. Works with the Quality Assurance Nurse to make sure all quality controls, measures, and competencies are meeting regulations.
• Assists in the development and implementation of the capital and operational budgets. Reviews each of their assigned cost center budgets monthly to ensure they are staying within budget and re- monthly staffing ratio to meet Premiere benchmarks.
• Assists in the development and implementation of policies, procedures, and job descriptions. Identifies process improvement within the clinic setting and works collaboratively with the Management team, Quality Assurance Nurse, and Care Coordinator.
• Coordinates orientation and competency validations for new staff members. Ensure staff is compliant with orientation, training and performance and documents appropriately. Supervises clinic staff and makes recommendations to hire and terminate.
• Super users for the Scheduling and EMR software and assists in development, build, training, and on going support. Educates staff and patients on the patient portal benefits and assists with signing up patients.
• Determines the need for and plans staff development, training, and continuing education.
• Develops and maintains a professional and nurturing atmosphere for patients, families, providers, and staff.
• Provides oversight of all aspects of office staff and processes to ensure efficient office routines and patient flow process to include working closely with physicians to ensure processes that support the practice setting.
• Schedules staff, monitors attendance, and approves PDO requests for staff and providers.
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, promotes a team atmosphere, and meets attendance/punctuality requirements.
• Works with other departments to assure compliance with all regulations and standards concerning medical clinic operations, including Corporate Compliance, OSHA, CMS, HIPAA, JC, etc. Stays up to date on Rural Health Clinic regulations, Meaningful Use, and PQRS.

Education

• Bachelors (or higher) in Management or Business Administration and/or License Practical Nursing/Registered Nursing Degree, High School Diploma with relevent years of experience may be accepted in lieu of degree.

Work Experience

• Minimum of 3-4 years healthcare experience. Management experience highly preferred. Experience with operational and strategic aspects of physician practices preferred.

Mental/Physical Requirements

• Considerable mental concentration. Handles multiple priorities. Manages stress appropriately. Standing, walking, sitting, and lifting. Works with others effectively.

Working Conditions

• Potential exposure to body fluids. External Contacts: Community agencies and advocates, patients, providers, vendors. Internal Contacts: Patient's family members and significant others, patients, providers, staff (clinical and support staff), and other departments. Typical medical clinic and hospital setting, working closely with patients and office staff.