Clinic Manager

State of Maryland; Milford, Northern (DE, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Department of Health and Social Services (DHSS) Delaware is seeking a Clinic Manager to oversee daily clinic operations, lead clinical and administrative staff, and ensure efficient, patient-centered care in a regulated environment.

The role involves budgeting, grant support, data analysis for decision-making, and maintaining accurate clinic records to meet state and federal requirements. The position emphasizes strategic planning and effective communication to improve service delivery.

Qualifications

• Three years experience in health or human services work applying theories, principles, laws and practices.
• Six months experience in health or human services program administration including planning and evaluation.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision (planning, assigning, reviewing).
• Knowledge of budget management and control within appropriations and revenue.

Responsibilities

• Manages clinic staff to ensure proper coverage and adherence to standards.
• Directs care and clerical staff in maintaining client records in compliance with laws and clinic policies.
• Conducts needs assessments and develops objectives, plans and evaluation techniques.
• Manages client flow and continuity of care across treatment teams.
• Coordinates surveys to determine problems and unmet health needs, analyzes data, and makes recommendations.
• Monitors operating expenses to align with the clinic budget.
• Assists in developing proposals for contracts and public/private grants.
• Prepares reports and maintains records on clinic operations.

Skills

Staff supervision

Budget management

Data analysis

Policy development

Healthcare administration

Job description

Introduction

Make a Difference with DHSSOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

This position oversees daily clinic operations to ensure the delivery of high-quality, patient-centered care. Provides leadership and guidance to clinical and administrative staff, promotes efficiency, and ensures compliance with policies and regulations. Manages budgets, supports grants and contracts, analyzes data to inform decision-making, and maintains accurate records. Through effective communication and strategic planning, creates an efficient clinic environment that meets patient needs and advances organizational goals.

Essential Functions

• Manages clinic staff to ensure proper coverage for all services and adherence to service standards and policies.
• Provides direction to direct care and clerical support staff in the maintenance of client records to ensure compliance with state, federal laws and clinic policies.
• Conducts client, clinic and staff needs assessments and develops objectives, plans and evaluation techniques based on findings.
• Manages client flow, continuity of care and appropriate flow of client information throughout the treatment teams and with other service providers.
• Coordinates the design and development of surveys to determine problems and unmet health needs. Analysis survey information and makes recommendations.
• Monitors clinic operating expenses to ensure they are in conformance with the clinic budget.
• Assists in developing proposals for contractual services, operating agreements and public/private grants.
• Prepares a variety of reports and maintains records on clinic operations/activities.

Job Requirements

JOB REQUIREMENTS for Clinic Manager

• Three years experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease prevention, substance abuse, child protective services, physical/mental health treatment and prevention or rehabilitation.
• Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short and long range program goals and objectives. Providing advice to other agency organizational units through consultation.
• Six months experience in developing policies and procedures.
• Six months experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
• Knowledge of budget management and control which includes managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

Conditions of Hire

• Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.
• DHSS does not provide employment-based sponsorship.
• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Accommodations

• Accommodations are available for applicants with disabilities in all phases of the application and employment process.
• Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.
• If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].
• The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.