Clinic Manager

Group Health Cooperative of South Central Wisconsi; Madison (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Group Health Cooperative of South Central Wisconsin seeks a Clinic Manager to organize and direct primary care operations across assigned clinics in Madison, WI. The role oversees nursing and care teams, collaborates with medical directors, and drives financial performance for high-quality patient service.

Ideal candidates hold a relevant bachelor’s degree, 5+ years of clinic management experience, and applicable licenses, with strong leadership, ethics, and systems thinking skills.

Qualifications

• Bachelor’s degree in Nursing, Health Care Administration, Business, or a relevant field or equivalent educational training with practice management experience.
• Five years of progressive management experience in a clinic practice setting; preferred in a similar sized managed care organization.
• CPR/AED certification obtained within four months of employment.
• Valid Wisconsin driver license and good driving record for travel to clinics.
• Leadership and ethics, systems thinking, and financial accountability are emphasized in this role.

Responsibilities

• Organize, direct, and manage primary care operations at assigned GHC-SCW clinics.
• Supervise RN Team Coordinator, RN Care Team Specialist, and Patient Care Technicians.
• Collaborate with Clinic Medical Director and Reception Team Leader on day-to-day operations.
• Ensure financial performance, staff productivity, and high-quality patient service.

Skills

Leadership

Staff management

Communication

Problem solving

Budgeting

Quality focus

HIPAA compliance

Ethics

Systems thinking

Staff development

Education

Bachelor’s degree or higher

Wisconsin RN license

CPR/AED certification

Tools

EPIC

Microsoft Office

Electronic medical records

Job description

Capitol Clinic - 675 W. Washington Avenue, Madison, Wisconsin, United States of America

Clinic Manager

The Clinic Manager is responsible for organizing, directing, and managing the primary care operations at assigned GHC‑SCW primary care clinics. The Clinic Manager directly supervises the RN Team Coordinator, RN Care Team Specialist, and Patient Care Technicians at their respective clinic locations. The position functions in a collaborative leadership role with the Clinic Medical Director and Reception Team Supervisor to ensure a balanced, productive, quality‑driven clinical practice that is financially responsible to the members of GHC‑SCW. The Clinic Manager supervises daily staffing, customer service, and financial performance of the clinic and collaborates with other department managers and staff to address operational issues. The Clinic Manager supports GHC‑SCW community relationships that enhance clinic visibility, increase market share, and anticipate market changes in collaboration with Marketing, Member Services, Quality Management, and other administrative departments.

Qualifications:

• Bachelor’s degree in Nursing, Health Care Administration, Business, or a relevant field or equivalent educational training with practice management experience.
• Five years of progressive management experience in a clinic practice setting; experience in a similar sized/modeled managed care organization is preferred.
• Valid Wisconsin Registered Nurse License (if a nurse).
• Valid CPR/AED certification, obtained within four months of employment.
• Valid Wisconsin driver license with good driving record and/or ability to provide own transportation to various work locations, as required.
• Leadership and Ethics
  • Supporting and promoting the mission and strategic vision of GHC‑SCW.
  • Collaborating with the Clinic Medical Director and Reception Team Leader to effectively manage day‑to‑day clinic operations.
  • Creating a positive team environment and demonstrating leadership ability.
  • Communicating effectively in written, verbal, and non‑verbal forms.
  • Providing individual and small group problem‑solving and guidance.
  • Treating everyone with dignity and respect and working with a diverse staff and member population.
  • Maintaining patient confidentiality in accordance with HIPAA.
• Systems Thinking and Decision‑Making
  • Considering the impact on members, community, staff, and other departments when making decisions.
  • Collaborating with other departments, administration, and partnered outside agencies.
  • Being resourceful and flexible in emergent situations.
  • Assessing and understanding physician practice management and clinic operations.
• Resource Utilization and Financial Accountability
  • Strong project management and analytical abilities.
  • Proficient in Microsoft Suite and electronic medical record systems such as EPIC.
  • Understanding of financial statements, budgeting, and controlling department budgets and clinic productivity.
  • Continuous monitoring of workflow to ensure prudent use of staff resources.
• Quality Initiatives
  • Monitoring professionalism, skill, and teamwork of the assigned Patient Care Services staff.
  • Promoting practice standardization and workflow efficiencies.
  • Facilitating teams and project maintenance with a focus on measurement in process change.
  • Participating in quality projects and making decisions that continually improve member service.
• Professional Growth
  • Participating in continuing education and reviewing new trends and techniques.
• Collegiality
  • Interacting professionally with colleagues, providers, senior leadership, and members.
  • Contributing to a supportive work environment conducive to learning.
  • Communicating timely and accurately with clinic staff and collaborating on problem resolution.
  • Exhibiting a positive, supportive demeanor while working on projects and collaborative initiatives.

The incumbent abides by all GHC‑SCW organizational and departmental policies, upholds high‑quality work, performs duties promptly, and represents the organization positively. The incumbent understands the Mission, Vision, and Common Values and is committed to promoting these values.

Our Mission Statement

We partner with members and the communities we serve to maximize health and well‑being.

Our Vision

As a local, not‑for‑profit, member‑owned Cooperative, we are the most trusted resource for lifelong health and well‑being in the communities we serve.

Our Values

• We are a not‑for‑profit Cooperative
• We are member‑centered
• We are equitable and inclusive
• We are innovative
• We are community involved

We believe

Healthcare is a human right.

In treating all people with dignity and respect.

There is strength in diversity.

Equity celebrates our humanity.

We are better together.

Group Health Cooperative of South Central Wisconsin is a proud equal‑opportunity employer. GHC‑SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.