Clinic Manager

Joint Relief Institute; Chicago (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus opportunities

Job summary

Joint Relief Institute is seeking an Office Manager to lead front desk operations and patient experience across clinic locations. You will ensure a welcoming environment, coordinate scheduling, and streamline administrative workflows to support clinicians and staff.

The role demands hospitality-driven service, operational rigor, and excellent communication. You will supervise front desk teams, uphold privacy, and drive continuous improvements in patient satisfaction.

Qualifications

• Experience in healthcare, medical office management, or patient services.
• Experience managing front desk or administrative teams.
• Familiarity with scheduling systems, EMRs/EHRs, and clinic operations.
• Ability to thrive in a fast-paced clinical environment.

Responsibilities

• Lead day-to-day front office and clinic operations across locations.
• Create a welcoming, hospitality-focused patient experience for every visitor.
• Ensure smooth patient flow, scheduling coordination, and operational efficiency.
• Support and oversee front desk staff, patient coordinators, and admin workflows.
• Maintain professionalism, warmth, empathy, and service excellence.
• Communicate clearly with patients, providers, and internal teams.

Skills

Personable

Hospitality

Organized

Communication

Multitasking

Leadership

Systems-minded

Patient-focused

Job description

Office Manager – Clinic Operations & Patient Experience

Joint Relief Institute

The Office Manager plays a critical leadership role in creating an exceptional patient experience across Joint Relief Institute clinic locations. This individual serves as the operational heartbeat of the clinic — ensuring patients feel welcomed, cared for, informed, and supported from the moment they walk through the door.

This role combines hospitality-driven patient service, operational organization, team coordination, and systems-oriented execution to help clinics operate efficiently while maintaining a warm, professional, and compassionate environment.

Key Responsibilities

• Lead day-to-day front office and clinic operations across assigned locations
• Create a welcoming, hospitality-focused patient experience for every visitor and patient
• Ensure smooth patient flow, scheduling coordination, and operational efficiency throughout the clinic day
• Support and oversee front desk staff, patient coordinators, and administrative workflows
• Maintain a high standard of professionalism, warmth, empathy, and service excellence
• Communicate clearly and effectively with patients, providers, and internal teams
• Assist patients with scheduling, intake questions, insurance coordination, and general support
• Proactively resolve patient concerns, scheduling issues, and operational bottlenecks
• Ensure clinic systems, documentation, communication workflows, and processes are consistently followed
• Help implement and improve operational systems, SOPs, and administrative processes
• Coordinate clinic readiness, organization, cleanliness, and presentation standards
• Support provider schedules and collaborate closely with clinical leadership
• Monitor office productivity, operational consistency, and patient satisfaction
• Maintain confidentiality and professionalism while handling sensitive patient information
• Assist with staffing coordination, training, onboarding, and team accountability
• Foster a positive, energetic, team-oriented culture centered around patient care and hospitality

Ideal Candidate Profile

• Highly personable, warm, and patient-focused
• Naturally hospitable with strong emotional intelligence and professionalism
• Organized, detail-oriented, and operationally disciplined
• Excellent verbal and written communication skills
• Strong multitasker who thrives in a fast-paced clinical environment
• Comfortable managing multiple priorities and solving problems proactively
• Systems-minded with the ability to improve workflows and operational consistency
• Dependable, accountable, and calm under pressure
• Strong leadership presence with the ability to motivate and support teams
• Passionate about delivering exceptional service and patient experiences

Preferred Experience

• Experience in healthcare, medical office management, hospitality, wellness, or patient services
• Experience managing front desk or administrative teams
• Familiarity with scheduling systems, EMRs/EHRs, and clinic operations
• Experience in high-volume patient-facing environments preferred

Compensation & Performance Structure

• Competitive base salary
• Performance-based bonus opportunities tied to:
• Patient experience and satisfaction
• Operational efficiency
• Clinic performance
• Team accountability and consistency
• Scheduling and patient flow metrics
• Growth opportunities within a rapidly expanding organization

What Success Looks Like

• Patients consistently feel welcomed, informed, and cared for
• Clinics operate smoothly, professionally, and efficiently
• Teams communicate clearly and execute consistently
• Operational issues are identified and solved proactively
• Providers and patients both experience a highly organized and supportive environment