Clinic Manager

Impressions Face and Body; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Impressions Face and Body, a Vos Collection clinic in Chicago, seeks an experienced operations leader to drive all facets of the practice. You will partner with clinical and administrative leaders to ensure patient-centered care, brand standards, and compliant operations.

This role owns the P&L, leads budgeting, scheduling workflows, and performance management, and focuses on patient acquisition, retention, and profitability.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Strong knowledge of Practice Management Systems (PMS) and EMR.
• Minimum of three years of progressive leadership experience in medical aesthetics.

Responsibilities

• Oversees all practice operations for seamless, patient-centered experiences.
• Partners with clinical and operational leaders to ensure compliance and brand standards.
• Owns the practice’s P&L and drives revenue growth and profitability.
• Develops and executes strategies to drive patient acquisition, retention, and satisfaction.
• Provides leadership to clinical and administrative teams, fostering engagement and excellence.
• Leads performance management, coaching, and career development.
• Analyzes financial and operational data to forecast performance and identify improvements.
• Oversees inventory and cost control to minimize waste and maintain stock levels.
• Collaborates with regional/corporate leadership on short- and long-term plans.
• Champions continuous improvement and ensures compliant, efficient operations.

Skills

Leadership

PMS & EMR

Budget & P&L

Data driven

KPIs management

Communication

Strategic thinking

Patient experience

Team development

Operations

Education

Bachelor's degree

Healthcare Management

Related field

Job description

224 W Hill St Ste. 500 Floor #5, Chicago, IL 60610, United States

In the heart of Chicago, our state-of-the-art clinic stands not just as a beacon of transformative aesthetics but as your lifelong beauty partner. Our reputation is global, with clients from all corners seeking our expertise.

Our practice is part of Vos Collection. Vos Collection is a group of North America’s leading Medical Aesthetics clinics with the goal of providing world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.

At Vos Collection we pride ourselves on offering our dedicated clients a five-star luxury experience and care. As part of the Vos Collection family, we offer the same dedication to our team member’s career development, advancement, and satisfaction.

What you are about:

You are a highly motivated individual who is dynamic and has a passion for the rapidly advancing business of aesthetic medicine. You have a strong sense of self and a confident demeanor. You have the unique ability to put others at ease in your presence and feel comfortable in a vulnerable space. You can make quick black and white decisions and understand that shades of grey offer ultimate creativity and innovation. You are personable, and a natural born leader. You care about people and prescribe to the servant leadership philosophy. You have a passion for business and are growth driven. Above all, you have a strong sense of integrity, in your work, to your patients and your fellow teammates.

What you can offer us:

• Experience in an outpatient surgery center setting is highly preferred — with a deep understanding of operational flow, compliance, and patient experience in a procedural environment.
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field required.
• Minimum of three years of progressive leadership experience within a medical aesthetics practice strongly preferred.
• Strong knowledge of Practice Management Systems (PMS), Electronic Medical Records (EMR), and provider scheduling workflows — including optimization of provider templates, daily scheduling efficiency, and system reporting.
• Proven experience managing budgets, P&L, and operational performance metrics.
• Demonstrated success in people leadership, including recruitment, development, and performance management.
• Strong business acumen with the ability to analyze data, identify opportunities, and drive results.
• Comfortable leading a team in a metrics-driven environment, with focus on KPIs such as patient retention, conversion, and profitability.
• Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
• Strategic thinker with the ability to balance patient experience, team engagement, and business outcomes.
• Passion for leadership, professional growth, and the development of others.
• Customer service-oriented mindset and commitment to excellence in patient care.
• Adaptable, proactive, and solutions-focused in a fast-paced and evolving environment.

Essential Job Functions

• Oversees all aspects of practice operations to ensure seamless, efficient, and patient-centered experiences across all service lines.
• Partners closely with clinical and operational leaders to ensure alignment with organizational goals, brand standards, and compliance requirements.
• Owns the practice’s P&L, with accountability for revenue growth, profitability (EBITDA), and operational efficiency.
• Develops and executes strategic initiatives to drive patient acquisition, retention, and satisfaction.
• Provides leadership to the clinical and administrative teams—fostering engagement, accountability, and a culture of excellence.
• Leads performance management processes, including goal setting, coaching, and career development.
• Analyzes financial and operational data to identify trends, forecast performance, and recommend improvements.
• Oversees inventory and cost control systems to ensure accuracy, minimize waste, and maintain appropriate stock levels.
• Collaborates with Regional or Corporate leadership to develop short-term objectives and long-range strategic plans.
• Champions continuous improvement and operational best practices, ensuring the practice remains compliant, efficient, and innovative.
• Serves as the key point of contact for internal and external stakeholders, representing the practice with professionalism and leadership.

Job Type: Monday – Friday, 8am-5pm, full time, permanent