Clinic Lead MA: Elevate Patient Care & Team Flow

Phoenix Children's Hospital, Inc.; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Lead Medical Assistant to supervise clinic operations, direct patient care, and guide non-licensed staff in daily activities.

The role reports to ambulatory leadership and coordinates with RNs, NPs, physicians, and managers to ensure patient safety and high-quality care. The Lead MA will monitor workflow, conduct training, and drive service excellence, while maintaining credentialing and compliance across the department.

Qualifications

• Graduate of a Medical Assistant program accredited by CAAHEP, ABHES, or CMA/RMA certification in lieu.
• Two or more years Medical Assistant experience in a healthcare and/or pediatric setting.
• Current BLS certification for Healthcare Provider from the American Heart Association. CMA or RMA certification required if not already held.

Responsibilities

• Provides floor leadership to assigned clinic(s); manages scheduling, room oversight, staffing, and compliance, and leads daily huddles.
• Assists with direct patient care as needed and communicates effectively with families and colleagues.
• Oversees staff supervision, monitors competencies, and reports concerns to managers.
• Leads onboarding and training of staff, including preceptor training and service excellence initiatives.
• Collaborates with leads, managers, RNs, NPs, and physicians to ensure smooth patient flow and quality care.
• Maintains credentials, participates in required meetings, and represents the department in organizational initiatives.

Skills

Leadership

Staff supervision

Communication with families

Education

Medical Assistant program accredited by CAAHEP/ABHES or CMA/RMA certification

Job description

Phoenix Children's Hospital, Inc. is seeking a Lead Medical Assistant to supervise clinic operations, direct patient care, and guide non-licensed staff in daily activities.

The role reports to ambulatory leadership and coordinates with RNs, NPs, physicians, and managers to ensure patient safety and high-quality care. The Lead MA will monitor workflow, conduct training, and drive service excellence, while maintaining credentialing and compliance across the department.