Clinic Lead — Field Operations & Team Coach

Petco; Gonzales (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Petco is seeking a Clinic Lead for Vetco clinics in the United States. The role provides functional direction to field staff, coordinates daily clinic operations, and serves as the primary escalation point for customer, vet, or store partner issues.

You will drive clinic performance, safety, and paperwork accuracy. Responsibilities include leading the field team during clinic days, operating company vehicles as needed, coaching partners, and ensuring proper handling of animals while delivering

Qualifications

• Ability to lead field teams and manage clinic operations.
• Excellent customer service and communication skills.
• Comfort handling and restraining animals per policy.
• Ability to operate company vehicles and drive to clinics.
• Experience leading teams in retail or clinic settings is a plus.

Responsibilities

• Provide functional direction and supervision to field team.
• Coordinate clinic operations and safety/compliance.
• Operate company vehicle to clinic locations when assigned.
• Manage customer, vet, or store partner issues professionally.
• Assist in loading/unloading equipment and supplies.
• Complete clinic reports and site paperwork accurately.
• Train new partners according to training plan.

Skills

Leadership

Customer Service

Communication

Sales Skills

Animal Handling

Education

High School Diploma or equivalent

Job description

Petco is seeking a Clinic Lead for Vetco clinics in the United States. The role provides functional direction to field staff, coordinates daily clinic operations, and serves as the primary escalation point for customer, vet, or store partner issues.

You will drive clinic performance, safety, and paperwork accuracy. Responsibilities include leading the field team during clinic days, operating company vehicles as needed, coaching partners, and ensuring proper handling of animals while delivering