Clinic Lead

Central City Community Health Center; Indio (CA); On-site; USD 75,000 - 100,000; Full time

Job summary

Central City Community Health Center seeks an experienced operations professional to manage daily clinic activities, supervise staff, and coordinate non-clinical day-to-day operations. The role reports to the Chief Clinical and Nursing Officer and ensures compliance with HIPAA and applicable regulations.

The candidate will handle audits, billing updates, chart reviews, scheduling, and patient services while maintaining confidentiality and delivering quality care to underserved populations.

Qualifications

• Certified Licensed Medical Assistant with strong nonprofit experience preferred.
• Ability to supervise and train clinic staff effectively.
• Demonstrated proficiency with MS Excel/Word and standard office software.

Responsibilities

• Provide back-up for front and back office staff, PECS, referrals, and CPSP.
• Coordinate clinic coverage to ensure operations run smoothly at all times.
• Supervise and train staff members and conduct performance reviews.
• Prepare and coordinate with audits and update billing for CHDP, SOFP, OB, CPSP.
• Prepare OSHPD reports and monitor the clinic budget.

Skills

Staff supervision

Clear communication

Management skills

Under pressure

Confidentiality

Education

Certified Licensed Medical Assistant

Tools

Microsoft Excel

Microsoft Word

Email

Job description

JOB SUMMARY

Responsible for managing the daily activities of medical clinic staff and the non-clinical aspects of the day to day operations of the clinic.

ACCOUNTABLE TO

Chief Clinical and Nursing Officer

JOB DUTIES:

• Responsible for providing back-up for front and back office staff, PECS, referrals, and to the CPSP person.
• Responsible for coverage of the clinic at all times.
• Responsible for supervising and training staff members.
• Responsible for preparing and coordinating with audits.
• Responsible for updating billing on different programs, including CHDP, SOFP, OB, and CPSP.
• Responsible for conducting performance reviews for all staff members.
• Ensure clinic compliance including, but not limited to, programs, paperwork, provider notes, calibration, fire code, HIPPA regulations and licensing.
• Responsible for the collection of time sheets from employees, scheduling, and in insuring all non-exempt employees are appropriately taking breaks and lunch meals.
• Responsible for performing monthly walk-thru inspections.
• Responsible for preparing applications for the clinic.
• Responsible for performing periodic chart reviews.
• Responsible for any cash transactions and mail for the clinic.
• Responsible for ensuring that productivity goals are met and for the preparation of weekly productivity reports.
• Responsible for ordering office supplies and medical supplies, including but not limited to vaccinations and medications.
• Responsible for preparing OSHPD reports.
• Responsible for monitoring clinic budget.
• Responsible for attending to and resolving patient/staff complaints.
• Responsible for scheduling of patients and the creation of new charts.
• Responsible for prescription refills.
• Consistently demonstrate and uphold CCCHC's principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner.
• All other duties, as assigned.

Special Knowledge, Skills, Abilities and Attributes:

• Demonstrated ability to exercise sound judgment.
• Ability to communicate clearly and concisely.
• Ability to plan, be organized, and have strong management skills.
• Ability to work well under pressure, take initiative and be flexible and cooperative.
• Self-motivated and independently productive.
• Ability to maintain confidentiality of patient information and Company records.
• Ability to work effectively with employees, providers, and managers.
• Ability to convey a positive and professional image to patients and employees.
• Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet and networking devices.
• Required to know, follow and enforce safe work practices, and be aware of company policies and procedures related to job safety, including safety rules and regulations.
• Required to have knowledge of CHDP guidelines, Immunizations schedule and AAP periodicity table.
• Reliable transportation, automobile insurance, and a valid CA Driver License.

Education and Experience Requirements

• Certified Licensed Medical Assistant required.
• Four years of experience working in a non-profit organization required.

Working Conditions

Normal clinic environment with:

• Occasional walking, reaching with hands and arms, stooping and kneeling.
• Ability to handle multiple tasks while also being tactful, diplomatic, and empathetic.
• Ability to organize and schedule work effectively.
• Ability to communicate effectively and tactfully with patients, customers, managers and other levels of personnel, in person and on the telephone.
• Ability to pay close attention to detail.Ability to maintain composure under conditions of urgency and/or time constraint.
• Ability to work under pressure in a fast-paced environment.
• Ability to handle and maintain patient confidentiality.

Central City Community Health Center, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.