Clinic Front Office Supervisor

Samaritan Health Services; Albany (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Samaritan Health Services in Albany, Oregon is seeking an experienced Front Office Supervisor to oversee daily clinic operations and staff. This role coordinates with division clinics, clinical areas and billing to ensure seamless patient flow and accurate administrative processes.

The ideal candidate will bring strong communication skills, healthcare terminology knowledge, and a track record in leading frontline teams in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Three (3) years experience in a healthcare setting or an Associate degree plus one (1) year experience in a healthcare setting.
• Experience or training in medical/insurance terminology, ICD-9/10 and CPT coding, and computer applications.
• One (1) year of leadership or supervisory experience preferred.

Responsibilities

• Supervise staff and daily front office operations of a clinic. Act as liaison between the office and other division clinics, clinical areas and SHS departments such as billing.

Skills

Communication

Adaptability

Conflict resolution

Problem solving

Time management

Compliance

Education

High school diploma or equivalent

Associate degree +1 year healthcare experience

Tools

ICD-9/10 & CPT coding

Computer applications

Medical/insurance terminology

Job description

• Responsible for supervising the staff and daily operations of the front office of a clinic. Acts as a liaison between the office and other division clinics, clinical areas and SHS departments such as billing.

JOB SUMMARY/PURPOSE

• Responsible for supervising the staff and daily operations of the front office of a clinic. Acts as a liaison between the office and other division clinics, clinical areas and SHS departments such as billing.

DEPARTMENT DESCRIPTION

• SHS Urology Teams diagnose and treat urological conditions in men and women including but not limited to surgical treatment of cancers (prostate, bladder, kidney and testicular) treatment of prostate disorders, kidney stone removal, vasectomy and incontinence.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.
• One (1) of the following required:
  • Three (3) years experience in a healthcare setting.
  • Associate degree plus one (1) year experience in a healthcare setting.
• Experience or training in the following required:
  • Medical/insurance terminology.
  • ICD-9/10 and CPT coding.
  • Computer applications.
• One (1) year of leadership or supervisory experience preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
• Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
• Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.

PHYSICAL DEMANDS

• Rarely (1 - 10% of the time)
• (11 - 33% of the time)

SUMMARY

Occasionally

JOB SUMMARY/PURPOSE

• Responsible for supervising the staff and daily operations of the front office of a clinic. Acts as a liaison between the office and other division clinics, clinical areas and SHS departments such as billing.

DEPARTMENT DESCRIPTION

• SHS Urology Teams diagnose and treat urological conditions in men and women including but not limited to surgical treatment of cancers (prostate, bladder, kidney and testicular) treatment of prostate disorders, kidney stone removal, vasectomy and incontinence.

EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.
• One (1) of the following required:
  • Three (3) years experience in a healthcare setting.
  • Associate degree plus one (1) year experience in a healthcare setting.
• Experience or training in the following required:
  • Medical/insurance terminology.
  • ICD-9/10 and CPT coding.
  • Computer applications.
• One (1) year of leadership or supervisory experience preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
• Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.
• Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.
• Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.
• Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
• Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.

PHYSICAL DEMANDS

• Rarely (1 - 10% of the time)
• (11 - 33% of the time)

Frequently (34 - 66% of the time)

Continually (67 - 100% of the time)

• WALK - INCLINE
• LIFT (Floor to Waist: 0-36") 20 - 40 Lbs
• LIFT (Knee to chest: 24-54") 0 - 20 Lbs
• LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
• CARRY 1-handed, 0 - 20 pounds
• CARRY 2-handed, 0 - 20 pounds
• SQUAT Repetitive
• SQUAT Static (hold >30 sec)
• PUSH (0-20 pounds force)
• PULL (0-20 pounds force)
• STAND
• CLIMB - STAIRS
• KNEEL (on knees)
• REACH - Upward
• SIT
• WALK - LEVEL SURFACE
• BEND FORWARD at waist
• ROTATE TRUNK Sitting
• ROTATE TRUNK Standing
• REACH - Forward
• MANUAL DEXTERITY Hands/wrists
• FINGER DEXTERITY
• PINCH Fingers
• GRASP Hand/Fist