CLINIC FRONT DESK

Central Indiana Orthopedics PC; Mishawaka (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Mishawaka seeks a Patient Registration Representative to support patient intake, ensure accuracy in demographic data collection, and enhance patient experiences. The role requires strong communication skills and familiarity with office software to provide excellent service in a busy environment.

Qualifications

• Minimum of two years experience in a customer service setting.
• Preferred six months receptionist experience in healthcare.
• Familiarity with medical terminology is a plus.

Responsibilities

• Responsible for patient registration including collecting demographic and insurance information.
• Uses software to track patient processing and generates information for billing.
• Maintains clean and orderly waiting area and provides necessary forms to patients.

Skills

Communication

Customer Service

Organizational Skills

Typing

Education

High School Diploma or equivalent

Job description

SBO Mishawaka OAMSO
South Bend Orthopaedics - Mishawaka
60160 Bodnar Blvd
Mishawaka, IN 46544, USA

SBO Mishawaka OAMSO
South Bend Orthopaedics - Mishawaka
60160 Bodnar Blvd
Mishawaka, IN 46544, USA

Responsible for accurate data entry of patient registration which includes but not limited to greeting patients, collecting demographic, insurance information, co-pays and communicating with other departments.

Essential Functions

• Responsible for the registration of current and new patients. Provides any necessary instructions/directions including insurance co-pays, medical records requests, etc.
• Uses multiple software systems to track patient processing and generates necessary information for billing.
• Must greet customers and visitors in a polite, promptly, and helpful manner.
• Updates patient insurance information and demographics, collects and records co-payments, provides any necessary forms needing completion, and obtains required signatures.
• Offers outstanding patient experience by walking and checking in on patients that might be experiencing extended waiting times.
• Maintains clean and orderly waiting area including beverage area and reading materials.
• Answers phones in pleasant manner, deals with patient (customer) needs expeditiously.
• Coordinates services with other departments.
• Other duties as assigned.

Skills and Abilities

• Ability to communicate clearly in person and on the phone.
• Able to establish/maintain cooperative relationships with patients, families, physicians, employees and other customers.
• Ability to organize and prioritize tasks effectively.
• Navigation and comprehension of computer software systems in an office setting.
• Able to type 30/50 wpm

Physical/Mental Demands

• Work may require hand dexterity for office machine operation, stooping and bending
to files and supplies, mobility to complete errands, or sitting for extended periods of time.
• Sitting for up to 8 or more hours per day while doing computer input and responding to phone questions.
Patient Registration Job Description Revised February 2022
• Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.
• Requires use of computer equipment, fax, calculators, printers, and any other equipment found in an office setting.
• This position requires ability to sit, walk, stand, use hands and fingers, reach with hands and arms.
• May require lifting items seen in an office setting like rims of paper, laptops, office supplies, etc.
• This position requires the inspection of lobby area, greeting station, and check-in on patients.
• Able to mobilize to all SBO locations if needed.

Environmental Working Conditions

• Office setting environment.
• Medium level of exposure to communicable illnesses like the flu.
• Work requiring moderate speed and high degree of accuracy.
• Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting.
• This position may require to work evenings and weekends.

Standard Qualifications

Education: High School Diploma or equivalent.
Experience: Minimum of two-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.
• Computer and typing skills with a high degree of accuracy.
• Experience with medical terminology is preferred.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.