CLINIC FRONT DESK

Joinorthoalliance; Mishawaka (IN); On-site; USD 30,000; Full time

Job summary

A leading healthcare organization is seeking a Clinic Front Desk role to manage patient registration, ensure outstanding patient experience, and support office operations. This full-time position requires effective communication, organizational skills, and the ability to navigate multiple software systems to track patient processes and billing information. The successful candidate will work in a busy clinic environment, with opportunities to interact with patients and other departments.

Qualifications

• Minimum of two years in a customer service setting.
• Six months receptionist experience in health care preferred.
• Experience with medical terminology is preferred.

Responsibilities

• Responsible for accurate patient registration and data entry.
• Greet patients and manage patient interactions effectively.
• Maintain an orderly waiting area and assist in coordinating services.

Skills

Communication

Organization

Customer service

Computer skills

Typing

Education

High School Diploma or equivalent

Job description

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Posting Details

• Posted: June 11, 2025
• Full-Time
• Locations
  

Showing 1 location

SBO Mishawaka OAMSO

South Bend Orthopaedics - Mishawaka

60160 Bodnar Blvd

Mishawaka, IN 46544, USA

SBO Mishawaka OAMSO

South Bend Orthopaedics - Mishawaka

60160 Bodnar Blvd

Mishawaka, IN 46544, USA

SBO South Bend OAMSO

South Bend Orthopaedics - South Bend

53880 Carmichael Drive

South Bend, IN 46635, USA

SBO South Bend OAMSO

South Bend Orthopaedics - South Bend

53880 Carmichael Drive

South Bend, IN 46635, USA

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Job Details

Description

Job Summary

Responsible for accurate data entry of patient registration which includes but not limited to greeting patients, collecting demographic, insurance information, co-pays and communicating with other departments.

Essential Functions

• Responsible for the registration of current and new patients. Provides any necessary instructions/directions including insurance co-pays, medical records requests, etc.
• Uses multiple software systems to track patient processing and generates necessary information for billing.
• Must greet customers and visitors in a polite, promptly, and helpful manner.
• Updates patient insurance information and demographics, collects and records co-payments, provides any necessary forms needing completion, and obtains required signatures.
• Offers outstanding patient experience by walking and checking in on patients that might be experiencing extended waiting times.
• Maintains clean and orderly waiting area including beverage area and reading materials.
• Answers phones in pleasant manner, deals with patient (customer) needs expeditiously.
• Coordinates services with other departments.
• Other duties as assigned.
  
  

Skills And Abilities

• Ability to communicate clearly in person and on the phone.
• Able to establish/maintain cooperative relationships with patients, families, physicians, employees and other customers.
• Ability to organize and prioritize tasks effectively.
• Navigation and comprehension of computer software systems in an office setting.
• Able to type 30/50 wpm
  
  

Physical/Mental Demands

• Work may require hand dexterity for office machine operation, stooping and bending
  
  

to files and supplies, mobility to complete errands, or sitting for extended periods of time.

• Sitting for up to 8 or more hours per day while doing computer input and responding to phone questions.
  
  

Patient Registration Job Description Revised February 2022

• Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.
• Requires use of computer equipment, fax, calculators, printers, and any other equipment found in an office setting.
• This position requires ability to sit, walk, stand, use hands and fingers, reach with hands and arms.
• May require lifting items seen in an office setting like rims of paper, laptops, office supplies, etc.
• This position requires the inspection of lobby area, greeting station, and check-in on patients.
• Able to mobilize to all SBO locations if needed.
  
  

Environmental Working Conditions

• Office setting environment.
• Medium level of exposure to communicable illnesses like the flu.
• Work requiring moderate speed and high degree of accuracy.
• Manual dexterity using computer keyboard, calculator, fax and copy machine and any other equipment used in an office setting.
• This position may require to work evenings and weekends.
  
  

Standard Qualifications

Education: High School Diploma or equivalent.

Experience: Minimum of two-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.

• Computer and typing skills with a high degree of accuracy.
• Experience with medical terminology is preferred.
  
  

Qualifications

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Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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