Clinic Eligibility Coordinator (DHWC)

Methodist Healthcare Ministries Of S. Tx; San Antonio (TX); On-site; USD 22,000 - 27,000; Full time

Job summary

Methodist Healthcare Ministries Of S. Tx in San Antonio, TX seeks a Clinic Eligibility Coordinator (DHWC) to welcome patients, assess eligibility for MHM programs, and connect clients to community resources.

This full-time, non-exempt role spans medical, dental, and behavioral health program eligibility with emphasis on accurate EHR documentation. The candidate will verify insurance, assist with financial assistance applications, and support clinic operations while communicating in English and

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience in program eligibility screening.
• Bilingual in English and Spanish; EHR experience; basic MS Office proficiency.

Responsibilities

• Screen clinic eligibility via in-person and phone interviews for MHM programs and services.
• Provide customer service and resolve inquiries using AIDET principles.
• Enter and manage patient data in EHR; maintain forms and records per HIPAA.
• Refer unqualified clients to external services and share resources with patients and team.
• Verify insurance information and assist with Financial Assistance Program applications.
• Handle administrative duties including answering calls and scheduling appointments.

Skills

Bilingual in English and Spanish

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Word

Excel

Outlook

MS Teams

Smartsheet

S-Fax

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinic Eligibility Coordinator (DHWC)

Medical-DHWC Non-Exempt Full-Time Entry Contributor San Antonio, TX, US

Salary Range: $21.75 To $26.94 Annually

Position Summary

The Clinic Eligibility Coordinator serves as the first point of contact for patients, providing a welcoming and informative experience. This role is responsible for assessing program eligibility, managing patient eligibility, maintaining accurate electronic records, and connecting clients to community and health services.

Scope and Impact

The role supports patient access and eligibility for Methodist Healthcare Ministries (MHM) programs across multiple service lines, including Medical, Dental, and Behavioral Health. The position has a significant impact on patient satisfaction, program participation, and efficient clinic operations.

Decision-Making Authority

This position requires moderate decision-making, especially in evaluating patient eligibility and resolving clinic eligibility related issues. Works under established guidelines but exercises discretion in managing sensitive patient information and resolving concerns.

Interactions / Working Relationships

• Internal: Collaborates daily with Clinic Eligibility team, program staff, support center, and leadership.
• External: Regular interaction with patients, clients, and community resource partners. Communicates frequently in both English and Spanish.

Essential Duties and Responsibilities

• Patient Clinic Eligibility Screening – Conduct in-person and phone interviews to gather financial and personal information; evaluate eligibility for MHM programs and other local/federal services. (35%)
• Customer Service & Communication – Serve as an ambassador for patient experience using AIDET principles; resolve patient inquiries and complaints. (20%)
• Data Management & Documentation – Input and update patient information in Electronic Health Records (EHR); manage forms and records according to program and HIPAA standards. (15%)
• Community Resource Navigation – Refer unqualified clients to external services; share updated community resources with patients and team. (10%)
• Insurance & Financial Verification – Verify insurance information and assist with MHS Financial Assistance Program applications. (10%)
• Administrative Duties – Answer clinic eligibility calls, schedule and update appointments, maintain office cleanliness, and support other administrative functions. (10%)

Supervisory or Leadership Responsibilities

This position does not supervise others.

Qualifications

Minimum Qualifications (Required)

• Education: High school diploma or GED.
• Experience: At least one year of experience in program eligibility screening.
• Other Required Skills/Knowledge:
  • Bilingual in English and Spanish
  • Electronic Health Records (EHR) experience.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, MS Teams).

Preferred Qualifications

• Experience working with underserved populations.
• Familiarity with local, state, and federal healthcare and social service programs.
• Knowledge of financial assistance programs and application processes.

Knowledge, Skills, and Abilities (KSAs)

• Problem-solving and critical thinking.
• Ability to work independently and as part of a team.
• Professional and empathetic customer service demeanor.
• Attention to detail and organization.

Language Skills

• Bilingual in English and Spanish (required).
• Ability to read, write, and communicate clearly in both languages.

Technology and Tools

• Required: Electronic Health Records systems, Microsoft Word, Excel, Outlook, Teams, Smartsheet, S-Fax.
• General computer proficiency, including data entry and office technology.

Work Environment and Physical Demands

• Work Setting: Medical and dental clinic environment.
• Physical Requirements: Frequent standing, sitting, bending, walking; occasional lifting up to 25 lbs; use of step stools.