Clinic Director- Wyomissing West Reading

Helping Hands Family; Wyomissing (Berks County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Great Place to Work Certified

Job summary

Helping Hands Family in Wyomissing, PA is seeking a Clinic Director to lead our local clinic. The position oversees all team members, translates strategy into daily operations, and drives results, quality of care, improvements, and innovation.

You will mentor the Clinical Supervisor and Office Manager, align operations with organizational goals, ensure compliance, and maintain a client-centered experience while managing budgets and KPI targets.

Qualifications

• Master’s degree in Healthcare Administration, Business Management, or related field preferred.
• Bachelor’s degree with equivalent leadership experience will be considered.
• Minimum 4 years of experience in operational leadership roles within healthcare, behavioral health, or related service industries.
• Proven success in managing budgets, driving performance improvements, and leading large, diverse teams.
• High emotional intelligence with excellent communication, change management, and conflict resolution skills.
• Strong analytical, critical thinking, and strategic planning capabilities.
• Full commitment to working onsite during designated hours.

Responsibilities

• Oversee high quality, outcomes-oriented therapy for every child/client.
• Develop and execute operational plans to meet clinic goals and organizational initiatives.
• Manage workflows, resources, budget performance, and KPI achievement.
• Foster excellence through proactive leadership and data-driven decisions.
• Lead, mentor, and empower the Clinical Supervisor and Office Manager.
• Align clinic operations with regional leadership and organizational strategy.
• Ensure compliance with HHF policies and regulatory requirements.
• Address complex client and operational concerns for timely resolution.

Skills

Emotional intelligence

Communication

Change management

Conflict resolution

Analytical thinking

Strategic planning

Detail-oriented

Leadership

Education

Master’s degree in Healthcare Administration or related field

Bachelor’s degree with equivalent leadership experience

Job description

The Clinic Directoris the senior leader within a clinic, overseeingall team members at the location.The Clinic Directortranslatesorganizational strategy into day-to-day clinic operations, continuously drivingresults, quality of care,improvementsand innovation.

SPECIFIC RESPONSIBILITIES:

• Strategic Clinic Operations Management:

• Responsible for effective, high quality, outcomes-oriented therapy for every child / client.

• Develop andexecute operationalplans to achieve clinic goals and organizational initiatives.

• Responsible for effectiveoperational workflows, resource allocation, budget performance, and KPI achievement.

• Foster operational excellence through proactive leadership, continuous improvement, and data-driven decision-making .

• Leadership and Organizational Development:

• Lead, mentor, and empower the ClinicalSupervisorand Office Manager to achieve clinical and organizationalobjectives.

• Build a collaborative, accountable, and high-performing team culture through active, empathetic listening, action planning,coaching,and daily guidance.

• Client and Family Experience Leadership:

• Champion a client-centered experience by strategically aligning operations to support family engagement, satisfaction, and retention.

• Serve as an escalation point for complex client and operational concerns, ensuringtimelyresolution and continuous quality improvement.

• Organizational Alignment and Strategic Partnerships:

• Collaborate with Regional and Support Center leadership to align clinic operations with overall business and clinical strategy.

• Ensure compliance with allHHF policies and Federal and Stateregulatoryrequirements whileidentifyingopportunities for operational innovation.

• Additional duties as assigned.

Skills and Competencies:

• Master’s degree in Healthcare Administration, Business Management, or related field preferred;Bachelor’sdegree with equivalent leadership experience will be considered.

• Minimum4yearsof experience in operational leadership roles within healthcare, behavioral health, or related service industries.

• Proven success in managing budgets, driving performance improvements, and leading large, diverse teams.

• High emotional intelligence with excellent communication, change management, and conflict resolution skills.

• Strong analytical, critical thinking, and strategic planning capabilities.

• Full commitment to working onsite during designated hours.

Physical Requirements:

This positionnecessitatesthe capacity to occasionally lift and transport items weighing up to 25 pounds, including office supplies and small equipment.Despite its primarily sedentary nature, this rolerequires prolonged periods ofstanding. Additionally, the role entails frequent movement within the clinic environment, including the necessity tofrequentlyrisefrom a seated position to fulfill job responsibilities effectively.

Candidates must be comfortable workingnearyoung children, including potential bodily fluids, as this is an integral part of the role. Furthermore, the position involves exposure to a range of odors, fluctuating temperatures, and occasional loud noises from clients to meet the diverse needs of our clientele within the clinic setting.

Personality:

A successful Team Member will be…

• Detail-oriented & highly organized

• Communicative & collaborative

• Committed to purposeful care

Helping Hands Family Base Salary Range

$80,000—$90,000 USD

Helping Hands Family (HHF) is Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025. We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.

All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.

Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.