Clinic Director - Columbia, MD

Helping-Hands-Family-; Columbia (MD); On-site; USD 80,000 - 95,000; Full time

Job summary

Helping Hands Family in Columbia, Maryland seeks a Clinic Director to lead a pediatric-focused clinic, translating strategy into daily operations and driving quality of care. You will manage staff, budgets, and KPI performance, while fostering a high-performing, client-centered culture.

The role requires a Master’s in healthcare administration (or related field with leadership experience), 4+ years of operational leadership in healthcare, and a strong track record in budgeting and team

Qualifications

• Master’s degree in Healthcare Administration, Business Management, or related field preferred; Bachelor’s degree with equivalent leadership experience considered.
• Minimum 4 years of experience in operational leadership roles within healthcare or related service industries.
• Proven success in managing budgets, driving performance improvements, and leading large teams.
• High emotional intelligence with excellent communication, change management, and conflict resolution skills.
• Full commitment to working onsite during designated hours.

Responsibilities

• Strategic Clinic Operations Management: deliver high quality, outcomes-oriented therapy for every child / client.
• Develop and execute operational plans to achieve clinic goals and organizational initiatives.
• Manage operational workflows, resource allocation, budget performance, and KPI achievement.
• Foster operational excellence through proactive leadership, continuous improvement, and data-driven decision-making.
• Lead, mentor, and empower the Clinical Supervisor and Office Manager to achieve objectives.
• Build a collaborative, accountable, high-performing team culture through listening, action planning, coaching, and daily guidance.
• Champion a client-centered experience by aligning operations to support family engagement, satisfaction, and retention.
• Serve as escalation point for complex client and operational concerns, ensuring timely resolution and continuous quality improvement.
• Collaborate with Regional and Support Center leadership to align clinic operations with overall business and clinical strategy.
• Ensure compliance with HHF policies and federal and state regulatory requirements while identifying opportunities for operational innovation.

Skills

Leadership

Budgeting

Operations leadership

Communication

Strategic planning

Change management

Conflict resolution

On-site work

Education

Master of Healthcare Administration

Bachelor’s degree with leadership experience

Job description

The Clinic Director is the senior leader within a clinic, overseeing all team members at the location . The Clinic Director translates organizational strategy into day-to-day clinic operations, continuously driving results, quality of care, improvements and innovation.

SPECIFIC RESPONSIBILITIES:

• Strategic Clinic Operations Management:
• Responsible for effective, high quality, outcomes - oriented therapy for every child / client.
• Develop and execute operational plans to achieve clinic goals and organizational initiatives.
• Responsible for effective operational workflows, resource allocation, budget performance, and KPI achievement.
• Foster operational excellence through proactive leadership, continuous improvement, and data-driven decision-making.
• Leadership and Organizational Development:
• Lead, mentor, and empower the Clinical Supervisor and Office Manager to achieve clinical and organizational objectives .
• Build a collaborative, accountable, and high-performing team culture through active, empathetic listening, action planning, coaching, and daily guidance .
• Client and Family Experience Leadership:
• Champion a client-centered experience by strategically aligning operations to support family engagement, satisfaction, and retention.
• Serve as an escalation point for complex client and operational concerns, ensuring timely resolution and continuous quality improvement.
• Organizational Alignment and Strategic Partnerships:
• Collaborate with Regional and Support Center leadership to align clinic operations with overall business and clinical strategy.
• Ensure compliance with all HHF policies and Federal and State regulatory requirements while identifying opportunities for operational innovation.
• Additional duties as assigned.

Skills and Competencies:

• Master’ s degree in Healthcare Administration , Business Management, or related field preferred; Bachelor’s degree with equivalent leadership experience will be considered.
• Minimum 4 years of experience in operational leadership roles within healthcare, behavioral health, or related service industries.
• Proven success in managing budgets, driving performance improvements, and leading large, diverse teams.
• High emotional intelligence with excellent communication, change management, and conflict resolution skills.
• Strong analytical, critical thinking, and strategic planning capabilities.
• Full commitment to working onsite during designated hours.

Physical Requirements:

This position necessitates the capacity to occasionally lift and transport items weighing up to 25 pounds, including office supplies and small equipment. Despite its primarily sedentary nature, this role requires prolonged periods of standing . Additionally, the role entails frequent movement within the clinic environment, including the necessity to frequently rise from a seated position to fulfill job responsibilities effectively.

Candidates must be comfortable working near young children, including potential bodily fluids, as this is an integral part of the role. F urthermore, the position involves exposure to a range of odors, fluctuating temperatures, and occasional loud noises from clients to meet the diverse needs of our clientele within the clinic setting.

Personality:

A successful Team Member will be…

• Detail-oriented & highly organized
• Committed to purposeful care

Helping Hands Family Base Salary Range

$80,000 - $95,000 USD

Helping Hands Family (HHF) is Great Place to Work Certified™ in 2021, 2022, 2023, 2024, and 2025. We are a top-rated ABA provider dedicated to a supportive and inclusive culture. We offer rewarding work experiences, including making a lasting impact on children’s lives.

All offers of employment are contingent upon the successful completion of a comprehensive background check. This includes Social Security and identity verification, reference checks, criminal history check, fingerprint screening, and any other relevant checks to ensure the safety and well-being of the children we serve. All new hires must complete E-Verify as required by USCIS. HHF does not provide immigration sponsorship for any roles at this time.

Helping Hands Family is dedicated to a supportive, inclusive culture. From growing our team to the client treatment plans, we have committed to celebrating differences and helping everyone reach their highest potential. HHF is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.