Clinic Coordinator I

MSU - Michigan State University; East Lansing (MI); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

MSU Health Care is seeking a Clinic Coordinator to support daily operations, scheduling, and patient registration. You will maintain accurate records, liaise with patients and clinical staff, and contribute to efficient, high-quality care delivery.

Responsibilities include coordinating referrals, supporting quality initiatives, maintaining schedules, and preparing reports. This role emphasizes attention to detail, patient-centered service, and teamwork within the clinic.

Qualifications

• Two to three years of college in healthcare, science, or business school with relevant coursework.
• One to three years of related and progressively more responsible healthcare experience.
• Experience with electronic medical records and electronic scheduling systems.
• Experience in data analysis and reporting and healthcare quality programs.
• Proficiency with spreadsheet, word processing and database software.

Responsabilités

• Coordinates, tracks and follows up on outbound clinic referrals; evaluates referral flow and reports to management with change suggestions.
• Manages quality projects to ensure appropriate follow up, patient safety, and incentive returns.
• Attends quality training and meetings as needed.
• Assists in data collection for quality assurance projects.
• Maintains master and daily schedules with multiple changes.
• Develops and mentors staff to best-practice workflows to enhance performance and patient care.
• Maintains attendance tracking workflow and proactive tracking approaches.
• Assists in managing chronic disease registries and uses standing orders for follow up, testing, and referrals.
• Generates reports on clinic productivity and provider compliance; reports trends.
• Acts as liaison with patients, clinic staff, MSU Health Care, and department.
• Assists in policies and procedures development and implementation.
• Prepares financial or other reports for Health Care and the department.
• Ensures health and safety standards compliance with rules and regulations.
• Performs duties to facilitate clinic operations.
• Other duties as assigned.

Connaissances

Detail-oriented

Patient-focused

Team coordination

Formation

Two to three years of college in healthcare, science, or business school with relevant coursework

Medical Assistant Certification

Outils

Electronic Medical Records (EMR)

Electronic Scheduling Systems

Spreadsheet software

Word processing software

Database software

Description du poste

Position Summary

MSU Health Care is seeking a detail-oriented and patient-focused Clinic Coordinator to support daily clinic operations and ensure an efficient, welcoming experience for patients and staff. This position coordinates administrative activities, supports patient scheduling and registration, maintains accurate records, and assists with communication between patients, providers, and clinical team members. The Clinic Coordinator plays an important role in keeping clinic workflows organized, supporting quality patient care, and contributing to the overall success of the clinic.

Key Responsibilities:

• Coordinates, tracks and follows up on outgoing clinic referrals; evaluates current referral flow and outcome and reports compliance to management with suggestions for change.
• Manages specialized Health Care quality and incentive projects to ensure patient follow up is appropriate to maximize both patient safety and incentive returns.
• Attends appropriate quality training and meetings as needed.
• Assists in the development, initiation, and data collection for quality assurance projects as required.
• Assists in maintaining master and daily schedules including multiple changes to schedules.
• Develops, trains, and mentors HCA and HCR staff members to expected best practice workflows to enhance performance and improve quality of care delivery to match provider expectations and maximize patient visits, improve patient experience, and maximize staff utilization.
• Completes and maintains organized attendance tracking workflow; maintains and creates a proactive approach to attendance tracking.
• Assists in managing chronic disease registries and utilizes standing orders to ensure patients with chronic conditions receive appropriate follow up care, testing, and referrals and provides community and educational resources; works actively with Health Care Managers.
• Generates reports related to Health Care Clinic productivity and provider compliance and reports trends or patterns.
• Serves as a liaison with patients, other clinic staff, MSU Health Care, and the department.
• Assists in developing and implementing policies and procedures.
• Prepares special and periodic financial or other reports for Health Care and the department.
• Maintains health and safety standards in order to ensure compliance with Health Care, University, State, and Federal rules and regulations.
• Performs duties related to the clinical unit of employment in order to facilitate clinic operations.
• Other duties as assigned.

Minimum Requirements

Knowledge normally acquired from specialized training such as that acquired in two to three years of college in healthcare, science, or business school with coursework in a field related to the medical or ambulatory clinical experience; one to three years of related and progressively more responsible or expansive work experience in performing tasks related to healthcare; experience with electronic medical records and electronic scheduling systems; experience in data analysis and reporting; experience in healthcare quality programs; experience in the use of spreadsheet, word processing, and database software; or an equivalent combination of education and experience.

Desired Qualifications

1-3 years of related outpatient clinic experience

Medical Assistant Certification

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Cover letter

Resume

Work Hours

Work hours are typically 8:00 a.m. - 5:00 p.m. but may vary as necessary to accommodate clinic operations.

Website

HTTPS://HEALTHCARE.MSU.EDU/

Summary of Physical Demands

Moderate physical effort and involves eye/hand coordination, sitting or standing for long periods or viewing a CRT screen 26 - 75% of the time.

Summary of Health Risks

Exposure to human blood, serum, and other body fluids; and materials covered under Universal Precautions; TB risk or work within three (3) feet of patients in a health care setting; wear a respirator.