Clinic Coordinator (Hybrid) - Surgery

Washington University; St. Louis (MO); Híbrido; USD 29.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 22 days of vacation, 10 holidays

Competitive health insurance packages

Metro transit U-Pass for eligible EMP

403(b) Retirement Savings Plan

Tuition benefits for you and family

Descripción de la vacante

Washington University in St. Louis is seeking a Clinic Coordinator for the SPAR program. The role is hybrid, located in St. Louis, MO, and involves coordinating enrollment, education, follow-up, referrals, documentation and program supplies for surgical patients.

You will supervise a small support team, ensure smooth daily operations, and maintain quality, safety and patient satisfaction across the SPAR workflow, including Epic/REDCap data entry and cross‑team communication.

Formación

• High school diploma is required or equivalent.
• Clinical office experience including supervision (5 years).
• Experience in patient services and office coordination is preferred.
• No specific certification required for this position.

Responsabilidades

• Coordinates patient services ensuring quality care in a cost‑effective manner.
• Supervises support staff and schedules coverage, hires, trains and evaluates performance.
• Maintains policies, procedures and quality control through QA and risk management.
• Maintains patient accounts and generates reports; documents in electronic systems.
• Coordinates equipment and supplies, and assists with clerical tasks.
• Facilitates communication among surgical teams, SPAR staff and partners.

Conocimientos

Communication

Customer Service

Interpersonal Communication

Organizing

Patient Services

Educación

High school diploma or equivalent

Descripción del empleo

Clinic Coordinator (Hybrid) - Surgery# Join us today## Clinic Coordinator (Hybrid) - SurgeryApply: Hybrid: Washington University Medical Campus: Full time: Posted Today: JR98531# **Location**St. Louis, MO 63110# **Scheduled Hours**40# **Position Summary**Coordinates the daily operations of the Surgical Prehabilitation and Readiness (SPAR) program, which helps patients prepare for surgery. Serves as a central contact for patients and the care team, coordinating enrollment, education, follow-up, referrals, documentation, and program supplies. Supervises assigned support staff and works with clinical and operational partners to support a consistent patient experience and effective program operations.# **Job Description****Primary Duties & Responsibilities:*** Coordinates patient services providing quality care in efficient and cost effective manner.* May supervise support staff, scheduling work assignments to ensure appropriate coverage, hires, trains and evaluates performance.* Maintains established policies and procedures and quality control through quality assurance and risk management programs.* Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors.* Maintains and monitors all patient accounts.* Provides reports, analysis and maintains records as required.* Coordinates and maintains equipment and supplies ordering when needed.* Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material.* Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction.* Coordinates the patient’s participation in SPAR from enrollment through the preoperative period, including scheduling, follow-up, and communication with patients, families, and care teams.* Supports patient assessment, individualized planning, and progress monitoring within the scope of the position and established SPAR protocols; escalates clinical questions or concerns to the appropriate licensed clinician.* Provides approved patient education and resources on activity and mobility, nutrition, pulmonary hygiene, smoking cessation, and mindfulness.* Helps patients and families set up and use program technology, including Fitbits, and troubleshoots routine issues.* Coordinates referrals and connects patients with resources identified by the SPAR care team.* Documents participation and progress in Epic and enters program information in REDCap and other tracking tools accurately and promptly.* Tracks enrollment by surgical department, Fitbit distribution and returns, and other operational information needed for program reporting.* Supervises the SPAR medical assistant, including work assignments, training, day-to-day guidance, and performance feedback.* Orders, inventories, assembles, and distributes program materials; coordinates shipment of supplies to patients and returns of loaned devices.* Responds to patient calls and messages promptly and facilitates communication among surgical teams, SPAR staff, and other partners.* Identifies workflow and service improvements that support patient participation and program effectiveness.* Performs other duties as assigned. **Working Conditions:** Job Location/Working Conditions:* Normal office environmentPhysical Effort:* Typically sitting at desk or table* Repetitive wrist, hand or finger movementEquipment:* Office equipmentThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.# **Required Qualifications****Education:**High school diploma or equivalent high school certification or combination of education and/or experience.**Certifications****/Professional Licenses****:**No specific certification/professional license is required for this position.**Work Experience:**Clinical Office, Including Supervision (5 Years)**Skills:**Not Applicable**Driver's License:**A driver's license is not required for this position.# **More About This Job**WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.# **Preferred Qualifications****Education:**No additional education unless stated elsewhere in the job posting.**Certifications****/Professional Licenses****:**No additional certification/professional licenses unless stated elsewhere in the job posting.**Work Experience:**Medical Assistant ()**Skills:**Communication, Customer Service, Interpersonal Communication, Organizing, Patient Services# **Grade**C08-H# **Salary Range**$21.33 - $31.98 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.# **Questions**For frequently asked questions about the application process, please refer to our External Applicant FAQ.# **Accommodation**If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.# **Pre-Employment Screening**All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.# **Benefits Statement**Personal* Up to 22 days of vacation, 10 recognized holidays, and sick time.* Competitive health insurance packages with priority appointments and lower copays/coinsurance.* Take advantage of our free Metro transit U-Pass for eligible employees.* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.Wellness* Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!Family* We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/