Clinic Coordinator - Float

Chcsno; Lynnwood, Northern (WA, KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Community Health Center of Snohomish County is seeking a Clinic Coordinator to support School-based Health Centers, dental outreach and medical outreach sites across Snohomish County. You will manage patient registration, scheduling, and check-ins, acting as the primary contact for school referrals and coordination while collaborating with program managers and clinical teams.

When schools are in session, you will coordinate with teams to engage students, families and schools, with hybrid remote

Qualifications

• Reads, speaks, writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Demonstrates leadership and basic management skills.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Problem solves with creativity and ingenuity.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Knowledge of medical terminology.
• Ability to develop meaningful relationships with students, school staff and families.
• Ability to relate to diverse populations including leaders, clinicians, school staff and community partners.

Responsibilities

• Greets patients, families, partners and visitors in person and by phone with courteous help.
• Checks in, registers, and schedules patients; maintains appointment schedules.
• Manages patient flow with clinical teams for walk-ins, cancellations, and delays.
• Supports vaccine equipment monitoring and vaccine audits; maintains records.
• Assists in outreach activities promoting SBHC services to students and families.
• Coordinates referrals and serves as the primary contact for inquiries.
• Participates in health promotion/outreach to students and families.
• Coordinates data collection for reports, audits and quality reviews.
• Routes documents and mail; assists with insurance eligibility verification.
• Orders interpreters and interfaces with outside organizations for patient services.

Skills

English proficiency

Independent

Teamwork

Leadership

Organization

Problem solving

Microsoft Office

Medical terminology

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Associate or bachelor’s degree in healthcare or related field

Tools

Microsoft Office

Job description

Lynnwood Clinic
4111 194th St. SW
Lynnwood, WA 98036, USA

Description

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

*This is a Float role supporting School-Based Health Centers, Dental Outreach schools, and Medical Outreach sites throughout the Snohomish County area. This position provides patient registration, scheduling, insurance verification, and administrative support across assigned locations.

Job Summary

The Clinic Coordinator provides administrative coordination and support to the School-based Health Center (SBHC). The Coordinator is responsible for managing patient registration, scheduling, and check-in as well as operating as the main site contact for school partner referrals and coordination. The Coordinator works with the Program Manager and Clinical Teams to conduct outreach and engagement efforts to increase student, family, school, and community awareness of the SBHC to maximize student utilization. When Schools are not in session, the Coordinator may work a hybrid remote work schedule on outreach and operations projects to support the SBHC.

Knowledge, Skills & Abilities

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Demonstrates leadership and basic management skills.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Problem solves with creativity and ingenuity.
• Use of multi-line telephones and other office machines.
• Proficiency in Microsoft Office Applications including Word, Excel, and Outlook.
• Knowledge of medical terminology.
• Ability to develop meaningful and appropriate relationships with students, school staff, and families.
• Ability to develop successful interpersonal relationships with diverse populations including leaders, clinicians, school staff, and Community Based Organizations.
• Ability to understand and maintain productivity expectations and generate solutions to overcome any barriers.
• Ability to demonstrate excellent verbal communication skills and customer service.

Preferred:

Education

• High school graduate or equivalent

Preferred:

• Associate or bachelor’s Degree in a healthcare related field, or equivalent experience working 2 years of more in a healthcare setting.

Experience

• Electronic Health Record (EHR) and/or Electronic Practice Management System experience (1 year).
• Experience working with low-income, diverse populations (1 year).

Job Specific Functions/Performance

• Greets patients, families, collaborative partners, and visitors in person and by phone in a prompt, courteous and helpful manner. Responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
• Checks in, registers, and schedules patients in the practice management system. Maintains appointment schedule and follows scheduling policies.
• Assists in managing patient flow in a timely and efficient manner. Interfaces with clinical teams regarding walk‑in patients, cancellations, and delays to ensure smooth patient flow.
• Supports monitoring and reporting of vaccine equipment temperature and status, participating in vaccine audits, and ensuring up‑to‑date record keeping.
• Assists in outreach activities focused on promoting, integrating, and informing students, families, school staff, and the general school community about the SBHC services.
• Supports Cross-school referral coordination and serve as primary point of contact for referral and service inquiries from students, families, and other healthcare and basic support service agencies in the community.
• Under direction of supervisor, coordinates and/or performs basic educational outreach activities focused on health promotion and health education to students and families.
• Serves as a knowledge resource for students, families, and partners and maintains collaborative partnerships with site referring agencies.
• Coordinates data collection for reports, audits, and quality reviews as assigned.
• Routes or files documents and mail appropriately.
• Assists with insurance eligibility verification.
• Orders interpreters and interfaces with outside organizations regarding patient services.
• Opens and closes clinic for all business hours.
• Maintains adequate inventory of office supplies, medical and dental supplies, and clinical forms.
• Performs maintenance and troubleshoot operations of office equipment and machines to include calculators, copiers, fax, printers, etc.
• Assists with other departments and locations when called upon.
• Coordinates with CHC medical and dental department teams on additional staffing needs to maintain operations at SBHC site(s).
• Adheres to attendance standards in order to perform the job functions for daily operations and /or continuity of patient care.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.