Clinical Navigator - SBHC

TriState Health; Clarkston (WA); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision

Retirement - 403(b) with matching contributions

Employee Assistance Program

Tuition Reimbursement

Flexible Health Spending Account

Job summary

TriState Health in Clarkston, Washington, is seeking a Clinical Navigator to support students' healthcare at a new School Based Health Center. This role involves both front office and clinical responsibilities, including patient check-in, scheduling, and assisting with medical procedures.

The ideal candidate will be a Certified Medical Assistant with strong communication skills and a Washington State Medical Assistance license. Flexible scheduling options are available.

Qualifications

• Washington State Medical Assistance license is required.
• Current American Heart Association’s BLS/CPR certification card during orientation.
• Previous administrative and clinical experience preferred.

Responsibilities

• Perform various administrative, clinical, and care navigation activities.
• Assist with patient check-in/out and appointment scheduling.
• Take and log vital signs and assist with examinations.

Skills

Familiarity with medical terminology

Excellent communication skills (verbal and written)

Education

Certified Medical Assistant

Job description

Help shape the future of student healthcare as part of our brand new School Based Health Center.

This unique Clinical Navigator role blends front office support, care coordination, and clinical support to help students access the care they need.

Flexible Opportunity:

We recognize that great candidates come from a variety of backgrounds and availability needs. This position may be structured as full-time or part‑time, depending on the qualifications and availability of the selected candidate.

Job Summary:

Performs various administrative, clinical, and care navigation activities under the direction of the School Based Health Center leadership and clinic provider(s). Duties include (but are not limited to) below:

Front Office (Administrative)

• Patient Check‑in/out: Greeting patients, verifying demographics, and collecting co‑pays.
• Scheduling: Booking, rescheduling, and confirming appointments.
• Insurance & Billing: Verifying insurance coverage and processing billing information.
• Records Management: Answering phones, maintaining Electronic Health Records (EHRs), and managing office correspondence.
• Ordering: Orders supplies for the SBHC as needed.

Back Office (Clinical)

• Patient Preparation: Escorting patients to exam rooms, obtaining medical histories, and recording symptoms.
• Vitals: Taking and logging vital signs (blood pressure, height, weight, temperature, pulse).
• Assisting Providers: Helping providers with examinations and minor in‑office procedures.
• Lab Work & Testing: Collecting specimens (blood, urine), performing basic lab tests.
• Documentation: Documenting in the EMR according to TSMH policy and procedures.
• Other duties as assigned.

Clinic Navigation (Administrative / Clinical)

• Assist patients as needed to coordinate referrals, follow up.
• Assists with connection to necessary community resources (example: food pantry, etc.)
• Communicates with parents, other healthcare professionals, and academic stakeholders.
• Tracks and reports information on SBHC operations and activities.

Education and Training:

• Certified Medical Assistant, required.

License and Certification:

• Washington State Medical Assistance license, required.
• Current American Heart Association’s BLS/CPR certification card on hire or within orientation.

Experience:

• Previous administrative and clinical experience preferred.

Skills and Abilities:

• Familiarity with medical terminology
• Must have excellent communication skills both verbal and written.

Full‑Time and Part‑Time Benefits Overview:

• Paid Time Off
• Medical, Dental, and Vision
• Retirement - 403(b) with matching contributions
• Employee Assistance Program
• Tuition Reimbursement
• Flexible Health Spending Account and Dependent Care Spending Account

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.