Clinic Coordinator - Center for Disabilities & Development

The University of Iowa; Iowa City (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of Iowa is seeking a Clinic Coordinator for the Center for Disabilities and Development to streamline care across Autism Center and multidisciplinary clinics. You will coordinate patient flow, pre-visit documentation, and communications with families and providers.

Responsibilities include coordinating with social work, preparing patients for visits, and supporting research participation while maintaining high standards of professionalism and ethical decision-making.

Qualifications

• Bachelor’s degree or equivalent in Nursing, Social Work, or related health/human services field.
• Licensure or certification in related specialty area.
• Demonstrated excellence in written and verbal communication.

Responsibilities

• Coordinate specialized health care services for patients across autism and developmental clinics.
• Develop and implement processes to support efficient patient scheduling and care coordination.
• Serve as primary contact for patients/families, referring providers, and the Patient Access Center.
• Assist in social work-related referral and entitlement resource connections.
• Attend trainings, meetings, and workshops for the Autism Center.
• Collaborate with multidisciplinary team including physicians, psychologists, therapists, and researchers.
• Represent and promote the Center for Disabilities and Development and related programs.

Skills

Communication skills

Attention to detail

Organizational skills

3+ years of experience in patient care

Education

Bachelor’s degree in Nursing, Social Work, or related health/human services field

Licensure or certification in related specialty area

Master’s degree in social work or equivalent

Tools

Microsoft Office

Job description

Clinic Coordinator - Center for Disabilities & Development

This position is responsible for coordinating specialized health care services for patients receiving care through the Center for Disabilities and Development (CDD) Autism Center and other multidisciplinary developmental clinics, including Neurodevelopmental, Neuromotor, Early Motor Assessment, and Spina Bifida clinics. The position develops and implements processes that support efficient patient scheduling, coordination of multidisciplinary services, and seamless transitions throughout the patient's care experience. The Specialized Care Coordinator serves as the primary point of contact for patients and families, referring providers, and the Patient Access Center to ensure timely communication and coordination of care. This position may also provide social work services and facilitate connections between patients, families, and research staff on the day of appointment.

Consult with triage team members and referring physicians prior to patient visit to ensure appropriate clinic placement.

Manage pre-visit documentation and communicate with patient families regarding required forms, assessments, instructions and information prior to appointments.

Coordinate patient flow and research involvement during clinic visit with members of the multidisciplinary team, including physicians, psychologists, speech-language pathologists, audiologists, occupational therapists, social workers, research contact and other clinical staff.

Collaborate with Social Work to assist patients and families in accessing entitlement benefits, community resources, and supportive services.

Attend meetings involving Office of Patient Experience and respond to patient feedback.

Respond to patient calls and inquiries regarding clinic services and care coordination.

Provide patient families with information regarding patient resources.

Assist in presenting professional and lay training on autism and neurodevelopmental diagnoses.

Attend and participate in training, meetings, conferences, and workshops for the Autism Center.

Represent and promote the services of the Center for Disabilities and Development (CDD) and related programs.

Communicate with patient families to discuss expectations and preparations for patients visits.

Work within a multidisciplinary team of physicians, psychologists, therapists, social workers, and researchers in assessment of the patients or family needs.

Respond to routine questions from patients and families regarding research participation and direct complex research questions to the research contact.

Communicate with research contact to monitor patient visits and help to support retention of participants.

Coordinate communication pathways with patient families prior to visit to manage expectations.

Utilize available resources and organizational tools to achieve current and future program goals.

Demonstrate ethical decision-making and professionalism in all interactions with patients, families, and colleagues.

Communicate effectively with patients, families, providers, and internal and external partners.

May assist Assistant Director, Clinical Services in hiring decisions including participation in interviews, onboarding and training of new staff.

Bachelor’s degree in Nursing, Social Work, or related health or human services field, or an equivalent combination of education and experience.

Licensure or certification in related specialty area.

3 years of experience in patient care and/or coordination of care.

Excellent written and verbal communication skills.

Demonstrated attention to detail and a high level of organizational skills.

Demonstrated proficiency with Microsoft Office products.

Desired Qualifications:

Master’s degree in social work or equivalent combination of education and progressively responsible experience in the conduct of social work practice.

Experience with clinical research.

Experience and training in working with patients and families affected by autism or intellectual disability.

Application Process:

Successful candidates must self-disclose any conviction history and will be subject to a criminal background check and education verification. This position is not eligible for University sponsorship for employment authorization. Please contact [e-mail] with any questions.

Additional Information

• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543 .