Clinic Coordinator

Neighborhood Health Association; Sylvania (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Retirement plan (matching)

Employee Assistance Program

11 paid holidays

Generous PTO

Job summary

Neighborhood Health Association seeks a Clinical Services Coordinator to support the Director of Clinical Services and collaborate with the CMO and medical staff. You will coordinate New Arrival Clinic services, assist with new clinic operations, and manage patient advocacy and satisfaction initiatives.

You will also oversee inventory, vaccine ordering, policy updates, staff orientation, and emergency preparedness, while providing ongoing training to ensure high-quality patient care within the

Qualifications

• Case management and clinical experience in ambulatory care, preferably community health.
• Highly proficient with computer systems including EHR.
• Project management experience is required.
• Ability to work closely and effectively with staff and leadership.
• Ability to create statistical reporting and evaluations for medical department functions.
• Ability to lead and communicate effectively with patients and staff in a formal setting.

Responsibilities

• Coordinating services at the New Arrival Clinic, including chart prep and follow-up on testing orders.
• Assist in development and implementation of new clinic operations and expansion of services.
• Manage patient advocate line for complaints or concerns.
• Assist with patient satisfaction surveys and action plans.
• Oversee consolidated inventory and vaccine inventory management.
• Assist with policy development and updates for SUD clinic policies.
• Orient new staff in the medical department and act as a point person for new hires.
• Provide ongoing guidance and training on clinical and administrative roles.
• Maintain orientation materials and competencies, including PCMH and cultural diversity topics.
• Act as second to the Director of Clinical Services in their absence.
• Plan and organize provider meetings.
• Develop and maintain the medical emergency preparedness plan.
• Handle project management and statistical reporting for medical initiatives.

Skills

Case management

EHR proficiency

Project management

Staff collaboration

Statistical reporting

Communication skills

Time management

Cultural sensitivity

Tools

EHR system

Job description

Overview

This position directly supports the Director of Clinical Services, providing assistance and organization in a variety of areas within the medical department. The Clinical Services Coordinator will work collaboratively with the Chief Medical Officer in addition to medical staff (Physicians, Mid-level providers, Medical Assistants) to ensure that the needs and mission of the organization are maintained.

Duties and Responsibilities

• Provides coordination of services at the New Arrival Clinic, including but not limited to: completing chart preparation twenty-four hours in advance of scheduled clinic; working as a clinician on the day of scheduled clinic; and provide follow-up on testing orders within seventy-two hours of patient appointment.
• Assist in the development and implementation of new clinic operations, including opening new clinics and expansion of medical services
• Manage patient advocate line for patient complaints or concerns.
• Assist the Director of Patient Experience and the Chief Medical Officer (CMO) with managing the patient satisfaction surveys and develop plan of action in response to patient survey outcomes.
• Assists with implementation and ongoing oversight of the consolidated inventory project and assists with the managing of the vaccine inventory and ordering.
• Assist with medical policies development and revisions/updates to policies, specifically Substance Abuse Disorder (SUD) clinic policies and procedures.
• Assist with orientation of new staff in the medical department (including new Providers and Medical Assistants).
• Acts as a point person for the new hire during the first 90 days of employment.
• Provides guidance and training on an ongoing basis to current staff, to assure a comprehensive overview of clinical and administrative roles as a member of the PCMH team.
• Maintain updated orientation materials and competencies including materials specific to underserved populations such as PCMH, Social Determinants of Health and Cultural Diversity
• Acts a second to the Director of Clinical Services in their absence.
• Assists in the planning and organization of regularly scheduled Provider meetings.
• Acts as a second to the Director of Clinical Services in his/her absence.
• Assists in the development and maintenance of the medical emergency preparedness plan for the organization.
• Project management and statistical reporting for medical department initiatives and responsibilities on assigned job duties and projects.
• All other duties as assigned.

Qualifications

• Case Management and clinical experience in Ambulatory Care setting, preferably community health
• Highly Proficient Computer Skills including EHR
• Project Management Experience- Required
• Ability to work closely and effectively with staff and leadership
• Ability to create statistical reporting and evaluations relative to medical department functions
• Ability to lead and communicate effectively with patients and staff in a formal setting
• Strong time management skills, verbal and written communication skills a must
• Possesses the personal maturity and emotional intelligence to be able to manage work duties under demanding and challenging clinical circumstances
• Must be sensitive to cultural, religious, and ethnic diversity

Benefits

We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO. Please provide your salary requirements when you apply to be considered for an interview for this position.

Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women’s health center, senior centers, and a full-service pharmacy with lab services on site. For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

We are a drug free workplace, and an Equal Opportunity Employer.