Clinic Coordinator

Indiana University; Indianapolis (IN); On-site; USD 38,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

HSA

Paid holidays

Tuition subsidy

Paid time off

Job summary

Indiana University School of Dentistry in Indianapolis seeks an efficient front desk/clinic administrator to greet patients, schedule appointments, and manage referrals. You will answer phones, process payments, and assist with billing inquiries while ensuring accurate patient accounts and smooth daily operations.

The role emphasizes professional communication, adherence to clinic policies, and providing patient-centered service in a busy academic dental setting.

Qualifications

• Proficient communication and professionalism are essential.
• Strong time management and attention to detail are required.
• Ability to handle fast-paced, dynamic environment with flexibility.

Responsibilities

• Schedules patient appointments for effective treatment and patient care.
• Greets and checks-in patients and answers/directs calls.
• Manages referrals, processing, tracking, and coordinating with providers.
• Accepts payments, processes billing, and assists with billing inquiries.
• Applies insurance benefits and authorizations to determine patient amounts.
• Reconciles daily deposits and completes closing procedures.
• Places prescription orders and assists in clinic tasks as needed.

Skills

Proficient communication

Professionalism

Time management

Customer service

Flexibility

Attention to detail

Education

High school diploma

Job description

Department Information

Department DENTISTRY-PERIODONTICS (IN-DSPA-IUINA)Department Information The Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care. The mission of the Department of Periodontology is to promote and engage in excellence in teaching and learning, research and creative activities, patient-centered care, civic engagement, and professional/community service that will advance the oral/periodontal health as well as the overall health of the people of the state of Indiana and beyond.

Job Summary

Department-Specific Responsibilities

• Greets and checks-in patients
• Schedules appointments for new and returning patients
• Answers and directs incoming phone calls
• Manages patient referrals, including processing, tracking, and coordinating with providers

General Responsibilities

• Schedules patient appointments to allow for effective treatment and patient care
• Ensures proper staff resources are available to accommodate patient load
• Answers phones and provides office information
• Ensures compliance with appropriate policies, procedures and regulations in clinics
• Manages triage, complaints, and queries from patients and students and escalates issues when needed
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts
• Reconciles daily deposits and conducts closing procedures
• Places prescription orders
• Assists in clinic with other tasks as needed

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

Education

• RequiredHigh school diploma or equivalent (such as HSED or GED)

Work Experience

• Required1 year of medical office or related experience required

Skills

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Highly thorough and dependable

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU School of DentistryIndianapolis, Indiana

Advertised Salary

$18.50 - 18.75 per hour based on experience and internal equity

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
• Learn more about our benefits by reviewing the IU Benefit Programs Brochure

Job Classification

Career Level: IntermediateFLSA: NonexemptJob Function: Health ServicesJob Family: Clinic OperationsClick here to learn more about Indiana University's Job Framework.Posting Disclaimer This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us Request Support

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