Clinic Business Representative Associate

Allina Health; Town of River Falls (WI); On-site; USD 27,000 - 37,000; Part time

Job summary

Allina Health River Falls Clinic seeks a Clinic Business Representative Associate to warmly welcome patients and manage in-person registrations or calls with precision. This role focuses on collecting demographic and insurance data and entering it into the electronic medical record to set the tone for quality care.

You will handle co-pays, balances, appointment coordination, and basic inquiries, contribute to end-of-day reconciliation, and support lobby organization.

Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description.
• High school diploma or GED preferred.
• Experience with Microsoft Office products (Word, Outlook).
• Customer service, clerical, or other business office environment experience.
• Medical terminology knowledge is a plus.

Responsibilities

• Greets, welcomes, and conducts registration in person or by phone.
• Collects demographic and insurance information; enters data into EMR.
• Assists patients with telephone encounters and answers questions.
• Manages payments, co-pays, and balances; directs questions to appropriate staff.
• Performs End of Day reconciliation and supports lobby organization.

Skills

Customer service

Clerical

Medical terminology knowledge

Computer knowledge

Education

High school diploma or GED

Tools

Microsoft Office (Word, Outlook)

Job description

Clinic Business Representative Associate### Clinic Business Representative AssociateApply: Allina Health River Falls Clinic: Part time: Posted Today: R-0076236**Location Address:**1617 East Division StRiver Falls, WI 54022-1571**Date Posted:**November 06, 2026**Department:**45020000 River Falls Clinic**Shift:**Day/Evening (United States of America)**Shift Length:**8 hour shift**Hours Per Week:**32**Union Contract:**Non-Union-NCT**Weekend Rotation:**None**Job Summary:**Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!**Key Position Details:*** 0.8 FTE (64-hours per two-week pay period)* Mon/Th 10:30 AM -7 PM and Tue/Fri 7:45 AM - 4:15 PM* 8-hour day/evening shift* No weekend rotation* Benefits eligible**Job Description:**Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. **Principle Responsibilities*** Greets, welcomes, and performs the registration process with patients in person or by phone + Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation. + Assists patients with telephone encounters. + Identifies key words to initiate appropriate responses and de-escalation techniques as needed. + Directs patients to appointment or procedure.* Collects co-pays and/or remaining balances + Obtains signatures from patients as needed. + Responds to questions regarding financial assistance programs. + Performs the End of Day reconciliation process. + May participate in the prescription refill order process as appropriate and in scope for position.* Manages and organizes the patient care lobby (or lobbies) and provides other department support + Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day. + Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed. + May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties. + Performs weekly downtime check. + Active participation in staff meetings.* Other duties as assigned. **Required Qualifications*** Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description* Minimum 1 year computer knowledge **Preferred Qualifications** * High school diploma or GED* Experience with Microsoft Office products (Word, Outlook)* Customer service, clerical, or other business office environment experience* Medical terminology knowledge **Physical Demands*** Sedentary:* Lifting weight up to 10 lbs. occasionally, negligible weight frequently **Pay Range**### Pay Range: $19.61 to $26.70 per hour### The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.### **Benefit Summary** Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work. Benefits include:* Medical/Dental* PTO/Time Away* Retirement Savings Plans* Life Insurance* Short-term/Long-term Disability* Voluntary Benefits (vision, legal, critical illness)* Tuition Reimbursement or Continuing Medical Education as applicable* Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program* Allina Health is a 501(c)(3) eligible employer *\\*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.*### About UsPeople at *Allina Health* have a career of making a difference in the lives of the millions of patients we see each year at our 90+ clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin.We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work-life balance and ways to give back to the communities we serve. Join our team of 27,000+ employees – your career opportunities are limitless!Diversity creates a healthier atmosphere for our employees, patients, and community. Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.Allina Health is an E-Verify EmployerAllina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States.Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization.An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 *must*be completed and received by the Office of Human Resources accordingly.For more information, link to:Right to Work Poster (e-verify.gov)E-Verify Participation Poster English and Spanish# **Application Instructions:****External Candidates:** Click “Apply” to start your application. You will need to either create an account or sign into your account to submit an application.**Employees:** If you are a current Allina Health employee, you must sign into Workday and apply through Find Jobs to ensure that you are identified as an internal candidate.