Clinic Business Representative

AHS Allina Health System; Saint Paul (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental

PTO

Retirement Savings

Life Insurance

Disability Insurance

Voluntary Benefits

Tuition Reimbursement

Student Loan Support

Public Service Loan Forgiveness

Job summary

Allina Health seeks a Clinic Business Representative to warmly greet patients, collect demographic and insurance data, and perform accurate in-person or phone registrations. You will enter information into the Epic electronic medical record and support scheduling needs with care and efficiency.

The role emphasizes excellent customer service, familiarity with MyChart, and adherence to the standard registration process. Monday–Friday day shifts offered in Saint Paul, MN.

Qualifications

• Must be 18 years of age with education and/or experience to meet competencies.
• 2+ years of computer knowledge with electronic medical records and Microsoft Office.
• 2+ years of customer service, clerical, or healthcare environment experience.

Responsibilities

• Greet patients in person or by phone and assist with registration.
• Collect demographic and insurance data for intake and enter into EMR.
• Review scheduling needs and respond to patient requests.

Skills

Customer service

Microsoft Office

Communication skills

Education

High school diploma or GED

Associate's or Vocational degree

Tools

Epic

MyChart

Job description

Location Address: 225 North Smith Avenue Suite 300 Saint Paul, MN 55102-2592

Date Posted: October 29, 2026

Department: 62189900 Allina Health Group United Medical Specialties

Shift: Day (United States of America)

Shift Length: 8 hour shift

Hours Per Week: 40

Union Contract: Non-Union-NCT

Weekend Rotation: None

Job Summary: Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!

Key Position Details:

1.0 FTE (80 hours per two-week pay period) 8-hour day shift, Monday-Friday, 8:30 a.m.-5:00 p.m. No weekends

Job Description:

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Navigates patient electronic record system to review and respond to scheduling and records needs.

Principle Responsibilities

Greets, welcomes, and performs the registration process with patients in person or by phone: Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation. Assists patients with telephone encounters. Identifies key words to initiate appropriate responses and de-escalation techniques as needed. Directs patients to appointment or procedure. Collects co‑pays and/or remaining balances: Obtains signatures from patients as needed. Responds to questions regarding financial assistance programs. Performs the End of Day reconciliation process. May participate in the prescription refill order process as appropriate and in scope for position. Performs Epic and In-Basket Responsibilities: Uses resources, tools, and procedures to review, respond, follow‑up and complete in‑basket work. Reviews MyChart appointments for accuracy and appropriate follow‑up. Works the reschedule report to ensure all appointments are rescheduled appropriately. Processes No Show letters as applicable.

Required Qualifications

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description 2+ years of computer knowledge including working with an electronic medical record and Microsoft Office products (Word, Outlook) required; Excel preferred 2+ years of customer service, clerical, or business environment experience in healthcare

Preferred Qualifications

High school diploma or GED Associate's or Vocational degree 1 year of medical terminology knowledge

Physical Demands

Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $20.79 to $28.31 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well‑being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well‑being. Because well‑being means something different to everyone, our award‑winning program provides you with the resources you need to help you navigate your personal journey. This includes well‑being dollars, dedicated well‑being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well‑being helps every member of our care team feel a deep sense of connection and joy in their work.

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support
• Benefits to navigate the Federal Public Service Loan Forgiveness Program

Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

Equality, Diversity and Inclusion

Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly. For more information, link to: Right to Work Poster (e-verify.gov)