Clinic Associate

Integrated Services for Behavioral Health; Northern (KY); Hybrid; USD 26,000 - 31,000; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

EAP

Job summary

Integrated Services for Behavioral Health (ISBH) is seeking a Clinic Associate in Vinton County, OH. You will be the friendly first point of contact, answering calls, gathering referral information, and directing clients to the right services.

You will use EHR and billing systems to document and support timely access to care. This role requires a high school diploma or GED, with an associate degree preferred, and about 3 years of related experience.

Qualifications

• High school diploma or GED required.
• Associate degree in healthcare, behavioral health or related field preferred.
• 3 years of experience/training in business, health, communications, computers, or related areas preferred.

Responsibilities

• Demonstrates a friendly “no wrong door” approach to all ISBH employees and clients.
• Responds to incoming calls, referrals, and presenting-need information; connects clients to appropriate services.
• Operates EHR, insurance portals, and other databases as assigned.
• Collects and assists with processing of toxicology screens.
• Facilitates connection with ISBH clients and telehealth providers.
• Maintains HIPAA, mandated reporting requirements, and professional ethical guidelines.

Skills

Advanced communication

Confidential information

Deadline management

Customer service

Education

High school diploma or GED

Associate degree preferred

Tools

EHR systems

Databases

Insurance portals

Spreadsheets

Job description

Integrated Service for Behavioral Health (ISBH) is an innovative, community-oriented organization dedicated to promoting mental health and overall well-being. Our team provides compassionate, personalized support to individuals and families in Southeast and Central Ohio, meeting them in their homes and communities to connect them with the resources they need.

Our comprehensive range of services includes behavioral health treatment, as well as other support programs that are tailored to each person's unique needs. We work closely with local partners to foster healthy individuals and communities.

At ISBH, we believe in a collaborative approach to care, empowering our clients to take an active role in their own journey toward wellness. We are committed to providing accessible, high-quality care to all those who seek our services.

We are seeking a Clinic Associate!
Vinton County, OH

Join our Team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. Our services are intended to be collaborative and personalized for the individual.

This Clinic Associate serves as a welcoming first point of contact, demonstrating a “no wrong door” approach by responding to incoming calls, gathering referral and presenting-need information, and connecting individuals to the appropriate services, providers, or programs. The position supports timely access and continuity of care through accurate data entry, documentation collection, referral and billing data entry, coordination with telehealth and internal teams, and effective use of electronic systems. It also supports daily office operations and maintains monthly performance standards to ensure efficient, high-quality service delivery.

The pay range for this position is $19.00 to $22.26 per hour based on experience, education, and/or licensure.

Essential Functions

• Demonstrates a friendly “no wrong door” approach to all ISBH employees and clients
• Serves as an initial point of contact by responding to incoming calls, referrals and presenting-need information, and ensuring timely connection to the appropriate service, provider, or program.
• Operates EHR, insurance portals, and other databases as assigned
• Collects and assists with the processing of toxicology screens in support of the psychiatry department
• Facilitates connection with ISBH clients and telehealth providers
• Obtains insurance information, identification, agreements, consents and other required client documents as indicated
• Supports overall operation of the ISBH office including submitting maintenance requests, monitoring supplies, and acting as a point of contact for contracted services
• Referral and billing data entry in compliance with monthly performance measures
• Serves as a liaison with coordinators and managers to ensure access and continuity of service
• Meets performance standards reported monthly using system databases
• Utilizes databases and Electronic Health Record systems for accurate client documentation
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• Travel within designated service areas
• Performs other duties as assigned

Minimum Requirements

Education/Licensure

• A high school degree or GED equivalent is required
• An associate degree in healthcare, behavioral health or related field is preferred

Experience

• Experience with multi-need people and families is preferred
• 3 years of experience/training in business, health, communications, computers, or other related areas is preferred

Knowledge, Skills and Abilities

• Advanced communication skills, both oral and written is required
• Ability to use appropriate databases, spreadsheets, and other software is required
• Advanced organizational skills are required
• Ability to maintain confidential information is required
• A valid driver's license and the ability to operate a motor vehicle is required
• An appropriate level of auto insurance coverage is required
• Ability to manage deadlines within a fast-paced, high-volume environment is required
• Ability to operate in an Internet-based, automated office environment is required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer is required
• Must be able to lift up to 15 pounds at times is required

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Integrated Services for BehavioralHealth

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