Clinic Assistant

MNGI Digestive Health

Lakeville (MN)

On-site

USD 30,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision Insurance

401(K) with company match

Holiday Pay & PTO

Short & Long-Term Disability

Paid Leave and Disability

Discretionary Bonus Based On Company/“

Job summary

MNGI Digestive Health is seeking a proactive Front Desk/Clinic Support role at the Lakeville Clinic. You will greet patients, verify demographics and insurance, check in appointments, collect co-pays, and enter data into the EMR.

This position supports both front desk operations and patient flow within the clinic. The role requires relevant clinical education or experience, strong communication, and a commitment to HIPAA compliance.

Qualifications

Associates degree with clinical experience and care setting exposure.
Diploma or MA program completion required or preferred.
LPN, EMT, or CNA credentials with direct care exposure preferred.
Experience with electronic medical records desired.

Responsibilities

Greet visitors and patients and verify demographics.
Check in appointments for clinic and endoscopy center.
Collect co-pays and outstanding balances.
Enter patient data into EMR and practice management systems.
Coordinate daily clinic schedules and answer inquiries.
Maintain HIPAA compliance and confidentiality.
Track inventory and assist with exam room readiness.
Escort patients and support care teams as needed.

Skills

Compassionate Patient Care

Active Listening

Problem-Solving

Prioritization

Critical Thinking

Education

Associates Degree with 1 year direct care experience

Diploma or equivalent Medical Assistant

Licensed Practical Nurse (LPN)

Emergency Medical Technician (EMT)

Certified Nursing Assistant (CNA) with 1 year direct care experience

Bachelor's Degree preferred

1-2 years EMR experience; phlebotomy preferred

Job description

Position Details

Schedule: Full-time (40 hours/week)
Location: Lakeville Clinic
Salary Range: Starting range $21.86 - $25.14/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)

Benefits

Health Coverage: Medical, Dental & Vision Insurance
Retirement: 401(K) with Company Match, Profit Sharing
Time Off: Generous PTO, Holiday Pay, Floating Holiday
Disability Coverage: Short & Long-Term Disability
Family Support: Paid Leave and Disability
Performance Incentive: Discretionary Bonus Based On Company, Department, and Individual Goals

Key Responsibilities

Front Desk Responsibilities

Greet visitors and patients.
Verify and update patient demographics and insurance information.
Check in appointments for the clinic and endoscopy center.
Collect co-pays and outstanding balances.
Assist patients in completing necessary forms while adhering to HIPAA and practice regulations.
Maintain confidentiality of patient information.
Accurately enter patient information into electronic health records and practice management systems.
Coordinate daily clinic schedules.
Address patient and visitor inquiries.
Manage the cash box.
Ensure the lobby area is clean and welcoming.

Clinic Responsibilities

Greet and escort patients.
Interview patients to gather medical histories and take vital signs.
Uphold patient privacy.
Stock and clean exam rooms following clinic policies.
Follow provider directives for care plans, discharge instructions, and the administration of injections or phlebotomy.
Guide patients in the collection of stool or urine specimens.
Process specimens following established protocols.
Maintain inventory of medications and clinic supplies.
Document in patient charts or the electronic medical record (EHR).
Obtain necessary additional records and complete EHR reports as directed.

Additional Duties

May be assigned other tasks as required.

Essential Functions

In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates Degree with 1 year direct care experience
Diploma or equivalent from an accredited Medical Assistant program
Licensed Practical Nurse (LPN)
Emergency Medical Technician (EMT)
Certified Nursing Assistant (CNA) with 1 year direct care experience
Bachelor's Degree is preferred
1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred.

Certifications/Licenses

CPR certification is required. Ability to gain certification will be provided through MNGI, must be completed within 6 months of start date.

Qualification Requirements

The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

Required Knowledge

Gastrointestinal system
Medical Terminology
Principles for providing compassionate care
Word processing

Required Skills

Compassionate Patient Care
Active Listening
Problem-Solving
Prioritization
Critical Thinking

Key Abilities

Problem Solve
Multi-task
Prioritize and be detail oriented
Work effectively as part of a team
Use active listening skills
Communicate effectively verbally and in writing
Float to other locations to meet staffing needs

Physical Requirements

The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment

The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI's Culture of Caring

We are caring people, caring for people - working with Compassion, Teamwork, and Integrity

Compassion: being empathetic and considerate of the needs of our patients and caregivers
Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

Qualifications

Behaviors

Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Team Player - Works well as a member of a group

Motivations

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work

Education

Bachelors (preferred)

Experience

1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred. (preferred)

Licenses & Certifications