Clinic Secretary

101 Rogers Memorial Hospital, Inc.; Eau Claire (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Job summary

101 Rogers Memorial Hospital, Inc. is seeking a full-time clerical staff member to support operations. Responsibilities include reception tasks, patient information coordination, and appointment management.

Applicants must have a high school diploma, with a strong preference for those who graduated from a medical billing/coding program. Benefits include health insurance, a retirement plan, and tuition reimbursement.

Qualifications

• Must be 18 years or older with a high school diploma.
• Graduate of a two-year medical billing/coding program strongly preferred.
• American Heart Association Provider CPR certification required within 30 days of hire.

Responsibilities

• Perform clerical and receptionist functions.
• Coordinate patient information and maintain confidentiality.
• Manage appointment scheduling and relevant documentation.

Skills

Proficiency with electronic health record software

Previous experience in a psychiatric setting

Communication skills

Education

High school diploma

Graduate of a two-year medical billing/coding program

Tools

Cerner EHR

Job description

Schedule: Full-time 40 hours / week Monday - Friday, typical shift 8am - 4:30pm. Position supports upcoming Chippewa Falls PHP/IOP location opening Fall 2026.

Responsibilities

• Perform departmental clerical and receptionist functions, including answering phones within three rings, greeting visitors, and directing calls.
• Coordinate patient information, maintain confidentiality of files, and support clinic operations.
• Manage appointment scheduling, file documents, copy, sort mail, and maintain filing system.
• Perform billing functions: produce and verify claims, prepare deposit worksheets and tickets, balance accounts receivable, reconcile deposits, and prepare fee bills and vendor bills.
• Log payments, post denials, manage Excel‑based payment tracking, and assist with monthly statements.
• Maintain accurate medical records, review active records, file lab reports, and ensure correct placement of forms.
• Order and distribute supplies, manage weekly food orders, and ensure fiscal prudence to avoid interruptions in care.
• Assist with patient arrival/discharge, respond to codes and crisis situations, and coordinate with clinical staff.
• Participate in hospital committees, meetings, and team projects; take minutes when needed and promote a positive, solution‑oriented culture.
• Support system changes, refine communication processes, and identify and resolve operational problems.
• Attend in‑services, fire drills, and other mandatory training; comply with HR, Infection Control, and other hospital policies.
• Use computer/software for documenting and completing job responsibilities; proficient with standard office software and Cerner EHR.
• Train new staff on regulations, standards, and department procedures; support student interns as directed.
• Implement performance improvement processes, and support department and hospital improvement plans.

Education & Training Requirements

• 18 years of age or older, high school diploma required.
• Graduate of a two‑year medical billing/coding program strongly preferred.
• Proficiency with electronic health record software required; Cerner preferred.
• Previous experience in a psychiatric setting preferred.
• Valid driver's license with approved driving record required.
• American Heart Association Provider CPR certification required within 30 days of hire; annual recertification required.
• Formal training in crisis prevention and intervention required within 60 days of hire; annual recertification required.

Benefits

• Health, dental, and vision insurance coverage for you and your family.
• 401(k) retirement plan.
• Employee share program.
• Life/disability insurance.
• Flexible spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee assistance program (EAP).

Company Overview

Rogers Behavioral Health is a nationally recognized, not‑for‑profit provider of highly specialized psychiatric care. We offer evidence‑based treatment for children, teens, and adults with OCD and anxiety, addiction, depression, other mood disorders, eating disorders, trauma and PTSD. We provide residential care in southeastern Wisconsin and outpatient services nationwide. We also support research and community programs through the Rogers Behavioral Health Foundation and InHealth initiative.

Equal Opportunity Employment

Rogers Behavioral Health is an equal opportunity employer. EOE/MFDV.