Clinic Appointment Coordinator (Third Floor - CSC)

Fairview Health Services; Minneapolis (MN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

PTO/vacation

Tuition reimbursement

Retirement plan

Job summary

Fairview Health Services is seeking a Clinic Appointment Coordinator in Minneapolis, Minnesota. You will be the welcoming face for our patients, ensuring a smooth check-out experience. Responsibilities include scheduling follow-up appointments and maintaining a friendly disposition while assisting patients and families.

The ideal candidate will have a post-HS education, excellent customer service skills, and the ability to work in a team-focused environment. Fairview offers a comprehensive benefits package to support your well-being.

Qualifications

• Post HS education or training with basic medical terminology and keyboarding skills.
• At least 1 year of customer service experience working with the public.
• Good multi-tasking and critical thinking skills with attention to detail.

Responsibilities

• Greets patients and families as part of the check-out process.
• Accurately coordinates and schedules future appointments and/or procedures.
• Utilizes strong customer service skills to meet patient needs.

Skills

Customer service skills

Interpersonal skills

Critical thinking

Attention to detail

Multi-tasking

Education

Post HS education or training with basic medical terminology

Tools

EPIC

Job description

Job Overview

The Clinic Appointment Coordinators who work at MPhysicians ensure that patients and their families and guests have a positive experience unparalleled in the health care market. Our Clinic Appointment coordinators serve as the welcoming face for our clinics for patients and their families at time of check-out. UMPhysicians also emphasizes an inclusive, team-focused atmosphere; as such our Clinic Appointment Coordinators are integral to helping us develop the next processes needed to ensure our patients well-being. The primary focus of this role is ensuring efficient check-out process for the patients and helping them get scheduled for follow up appointments after seeing our wonderful clinical staff. The team works collaboratively with clinic management and staff to support the business needs of the clinic which include but is not limited to: working wait/reschedule list, working In-basket messages, check-out, scheduling, and work queue reports.

MPhysicians emphasizes and fosters an inclusive, team-focused, and educational atmosphere. Our mission is to create an open and welcoming environment that celebrates our differences and encourages new ideas in the service of helping our patients. If you are looking for an opportunity in the administrative side of health care and to be a part of an inclusive team that will help you grow your career, please apply today.

Clinic Appointment Coordinator Overview

Key responsibilities include but are not limited to:

• Greets patients and families as part of the check-out process for unparalleled excellent experience.
• Accurately coordinates and schedules future appointments and/or procedures following patient visit with provider.
• Actively uses and embraces technological enhancements to support their role.
• Maintain a friendly and welcoming disposition when interacting with patients and their family.
• Utilize strong customer service skills and promote the organizational philosophy of patient centered care to proactively meet the needs of all patients and their families during their clinic visits and/or other interactions.
• Demonstrates ability to provide applicable service adjusting approaches to reflect developmental level of population served.
• Performs other duties including Performance Goals developed by manager and employee and reported in the employee's Performance Review as part of organizations Performance Management tools

Minimum Qualifications:

• Post HS education or training with basic medical terminology and keyboarding skills.
• At least 1 year of customer service experience working with the public.
• Good multi-tasking and critical thinking skills. Attention to detail. Outstanding interpersonal and communication skills.
• Flexible with assignments and able to perform a wide variety of duties.
• Experience with EPIC preferred but not required.

Location

909 Fulton St SE, Minneapolis, MN 55455

Floor

Three

Hours

Monday - Friday, 1.0 FTE 40 hours per week, 8:30-5:00pm

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information:

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status