Clinic Administrator

Drexel University; Philadelphia (Philadelphia County); On-site; USD 41,000 - 62,000; Full time

Job summary

Drexel University is seeking a highly motivated 'Clinic Administrator' to oversee daily operations at the physical therapy clinical practice. Responsibilities include managing patient registrations, handling insurance, and ensuring excellent customer service in a vibrant university environment. This entry-level role requires strong organizational skills and a commitment to assisting patients. Candidates with a high school diploma or GED and a passion for healthcare are encouraged to apply.

Benefits

Generous vacation and paid time off

Up to 11% retirement plan match

Free tuition for employees and dependents

Qualifications

• Minimum 1 year of experience in a healthcare setting.
• Effective verbal and non-verbal communication skills.
• Ability to supervise work study students.

Responsibilities

• Checking patients in and out for their physical therapy appointments.
• Registering patients in the electronic health record.
• Coordinating referrals and authorizations.

Skills

Customer service

Communication

Organization

Knowledge of medical reimbursement

Education

HS Diploma or GED

Tools

Office365

Electronic health record software

Job description

1 week ago Be among the first 25 applicants

This range is provided by Drexel University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$41,120.00/yr - $61,680.00/yr

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world-class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation's most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long-term, multigenerational, and fundamental to the University's mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti-racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world-class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award-winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non-certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

Suspension of Drexel University's Contribution into 403(b) Retirement Plan

As communicated on Oct. 10, Drexel University is suspending its contributions to employee retirement plans for calendar year 2025 as part of its multi-year plan to build financial resilience. Drexel is continuing to monitor the situation and will share updates as they become available for calendar year 2026.

Clinic Administrator

Apply now Job no: 505059

Work type: Full-Time

Location: University City - Philadelphia, PA

Categories: Drexel University, College of Nursing and Health Professions

Job Summary

The Department of Physical Therapy and Rehabilitation Sciences at Drexel University is looking for an enthusiastic and motivated individual to join the clinical practice team at Drexel University. Specifically, the department needs an individual to serve as a clinic administrator to guide daily operation of the physical therapy clinical practice. The clinical practice is located within the Drexel Recreation Center, a 240,000 square foot facility on Drexel's main campus that serves as the fitness and wellness hub for the university. The physical therapy practice treats orthopedic injuries of the spine, shoulder, elbow, wrist/hand, hip, knee, and foot/ankle as well as provides treatment for vestibular issues and post-concussion symptoms. The practice treats the Drexel University community (faculty, staff, and students) and patients/clients from the surrounding area. Runners, dancers, and Drexel's varsity, club and intermural athletes are a particular focus of the practice. The success of the practice, in part, is due to the many contributions of the clinic administrator.

Essential Functions

• Checking patients in and out for their physical therapy appointments
• Collecting co-pays at the time of service
• Registering patients in the electronic health record and verifying the accuracy of their insurance coverage to insure timely insurance payments
• Reviewing patient accounts to ensure all balances have been paid
• Understanding and explaining to patients their financial responsibility for the services they receive
• Assisting patients with scheduling of appointments while ensuring efficiency in scheduling and appropriate follow-up to facilitate good physical therapy outcomes
• Answering patient/client questions about insurance and physical therapy services offered and directing students, members, and patients
• Coordinating referrals and authorizations to insure efficient and timely payment for services rendered
• Overseeing collation of electronic remittance advices from payers, transmitting them to the practice billing company, and verifying that the associated deposits have been made to the practice account
• Create and follow a protocol for following up on outstanding insurance claims and denials and submitting appropriate documentation to receive payment
• Preparing practice deposits
• Assisting in managing the status of account balances and identifying inconsistencies
• Working with the team to ensure a seamless and positive physical therapy experience for the patients/clients of the practice
• Develop plan/process to achieve maximum patient appointments for their treatment plan
  
  

Required Qualifications

• Minimum of HS Diploma or GED.
• Minimum of 1 year of experience
• Customer service oriented
• Effective written, verbal, and non-verbal communication skills
• Ability to interact with patients and clinicians
• Knowledge of standard office procedures as well as medical reimbursement
• Manage phone and e-mail communication for the clinical practice
• Knowledge of use of a personal computer with Microsoft Windows
• Ability to use Office365, Adobe Acrobat, and electronic health record software effectively
• Knowledge of insurance plans and insurance reimbursement
• Good understanding of physical therapy practice billing and reimbursement practices and how explanation of benefits are processed and reconciled
• Ability to supervise work study students who may be assisting with administrative tasks
  
  

Preferred Qualifications

• It is important that the person in this position have strong communication skills, prioritize customer service, be able to decipher explanation of benefits and financial spreadsheets, and be organized and internally motivated. The ability to multi-task and see projects through to completion is a must. The position will be supervised by the Director of Physical Therapy practice.
  
  

Location

• University City - Philadelphia, PA
  
  

Additional Information

This position is classified as Exempt, grade I. Compensation for this grade ranges from $41,120.00 - $61,680.00. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter that outlines the candidate's qualifications, experience, and goals.

Candidate questions can be directed to

Anne Diaz-Arrastia, PT, DPT, OCS

Associate Director of Physical Therapy Services

A review of applicants will begin once a suitable candidate pool is identified.

Advertised: May 1 2025 Eastern Daylight Time

Applications close: Jun 1 2025 Eastern Daylight Time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Internship

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Drexel University by 2x

Get notified about new Clinic Administrator jobs in Philadelphia, PA.

Practice Site Administrator - Willingboro

Patient Care Coordinator - Southern Region

Pediatric CNA/Administrative Coordinator (PPEC)

Pediatric CNA/Administrative Coordinator (PPEC)

Patient Care Coordinator - Northern Region

RECEPTIONIST/SCHEDULER (FT; 40hrs/wk) - Temple Faculty Physicians, Pulmonary

Sr Medical Secretary, Administrative Assistant - GI Dept

Patient Reception Rep - FT - Day - Mercer Bucks Cardiology PA

Medical Front Office Coordinator- Moorestown

Passport Support Associate - $21.34/hr. + Benefits! Apply Today!

Education Coordinator- FT- Days- Pennsylvania Hospital

Medical Director - Partnership Comprehensive Care Practice

Temporary Front Desk Receptionist - Physical Therapy

King of Prussia, PA $16.00-$25.00 2 months ago

Medical Director - Partnership Comprehensive Care Practice

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.