Clinic Administrative Assistant

KANSAS HUMANE SOCIETY; Wichita (KS); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Generous paid time off

10 paid holidays per year

Comprehensive health and dental plans

Vision insurance

Job summary

Kansas Humane Society in Wichita, Kansas is seeking a Clinic Administrative Assistant to provide timely administrative support for the veterinary clinic. The role may be full or part-time, with duties including data entry, appointment scheduling, check-in processes, and customer service for clients and donors.

Ideal candidates have a high school diploma and experience in caregiving or customer service, with strong attention to detail and communication skills.

Qualifications

• Education: High School Diploma or equivalent.
• Knowledge of data entry, Microsoft programs, and phone etiquette.
• Experience in caregiving or customer service and ability to cope with emotionally demanding work.

Responsibilities

• Provide timely, accurate administrative support for the Clinic.
• Schedule medical and surgical appointments and enter data.
• Assist in check-in procedures and scheduling of Donor Subsidized Spay/Neuter patients.

Skills

Data entry

Microsoft programs

Phone etiquette

Customer service

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Job Details

Job Location: Wichita, KS 67219

Salary Range: $14.00 Hourly

Come join the Kansas Humane Society pack! We are looking for a Clinic Administrative Assistant that loves being an important part of an animal's life. This position may be full or part time.

KHS is a qualified employer for the Public Loan Service Forgiveness program.

Benefits

• Generous paid time off
• 10 paid holidays per year
• Paid time when closed for Inclement Weather
• Comprehensive low deductible health, pharmacy and dental plans
• Vision insurance plan
• SIMPLE IRA Retirement Plan with a generous company match
• Pre-tax spending accounts for health care and childcare expenses
• Discounted YMCA membership
• Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food
• Employee Assistance Program

Position Purpose

Provides timely and accurate performance of administrative duties in support of the Clinic, including, but not limited to: surgical and medical data entry, scheduling of medical and surgical appointments, check-in and scheduling of Donor Subsidized Spay/Neuter patients, and courteous customer service.

Essential Functions

Customer Service: Provides and models timely, polite, and respectful internal and external customer service regardless of the circumstances. Must remain calm, flexible, and willing to see other perspectives. Provides recognition and support to both staff and volunteers for their individual contributions to our agency.

Customer Training: Must possess the ability to provide information regarding preventative healthcare policies, pet evaluation techniques, adoption policies, post-operative instructions, euthanasia

Clerical: Performs accurate, complete, and concise entry of medical and surgical exam findings, test results, and vaccination history, using PetPoint and Luminate. Schedules Donor Subsidized Spay/neuter, medical, surgical, and externship appointments. Monitor & maintain record of clinic volunteer activity. Prepare Animal Health Certificates. Provides clerical assistance to other clinic staff as time allows.

Training: Participates in staff training and development opportunities as requested. Participates in special events, projects, and cross training programs as needed.

KHS CORE VALUES

HAVE COMPASSION: We have empathy and understanding for the community and pets we serve, our teammates and our partners in animal welfare.

EXEMPLIFY COMMITMENT: We show our dedication in our work ethic and willingness to learn and grow.

ACT WITH INTEGRITY: We prioritize integrity in all our actions.

RESPECT ALL: We treat all animals and people with respect.

THRIVE THROUGH COLLABORATION: We are better together, united in our service to pets and their people.

Qualifications

EDUCATION/CERTIFICATION: High School Diploma or Equivalent

REQUIRED KNOWLEDGE: Knowledge of data entry, Microsoft programs, and phone etiquette.

EXPERIENCE REQUIRED: A background in a caregiving or customer service field. Should prefer and have the ability to cope with emotionally demanding work.

SKILLS/ABILITIES: Attention to detail a must. Needs to be flexible, efficient, and respectful. Should be able to exercise sound judgment and make independent decisions. Animal handling is preferred.

Physical Activities and Requirements of This Position

TALKING: Ability to speak effectively and communicate clearly

AVERAGE HEARING: Able to hear average conversations

REPETETIVE MOTION: The employee is regularly required to type continuously throughout the day.

FINGER DEXTERITY: The employee is regularly required to use hands to type.

AVERGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

BODY FLEXIBILITY: The employee may be required to climb, balance, kneel, stoop, crouch, or crawl. May be pulled, jolted, or jumped on by small and large animals.

PHYSICAL STRENGTH: The employee must occasionally lift and/or move up to 50 pounds. May also walk, sit, or stand for long periods of time.

Working Conditions

May work in areas with high noise level, occasional foul odors, dangerous animals, toxic chemicals, environmental contaminants, zoonotic diseases, and challenging customers. Adequate lighting. Adequate ventilation. Adequate seating. Adequate safety & protective products and equipment. May be required to work in excess of normal workday and work weekends.

Mental Activities and Requirements of This Position

REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization, and to remain focused during times of distraction.

MATHEMATICS ABILITY: Ability to add, subtract, multiply and divide all units of measure using whole numbers and common fractions.

LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Read, interpret, and record medical data. Ability to communicate clearly (verbal & written).

EMOTIONAL ABILITY: Ability to cope with stress, loss/ death/grief, emotional and physical fatigue, long hours, and a variety of different human personalities.

Intention and Function of Job Descriptions

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Revision Date: 06/26/2023 Clinic Administrative Assistant Page 2