Clin Info Physician Liaison - FT - All - Informatics @ MV

El Camino Health; Mountain View (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Liaison to support physicians and staff in an outpatient setting. This role focuses on optimizing workflows, providing direct support, and assisting with the Epic application. You will collaborate with various stakeholders to enhance clinical information systems across multiple locations. Ideal candidates will have a background in healthcare, strong communication skills, and proficiency in clinical systems. Join a dynamic team where your contributions will directly impact patient care and operational efficiency.

Qualifications

• Two years of ambulatory clinic experience required.
• Prior clinical systems EMR or Epic experience preferred.

Responsibilities

• Provide direct support and identify workflow issues.
• Assist with onboarding new providers and technology issues.

Skills

Clinical Systems EMR

Epic Application

Patient Care

Technical Support

Communication

Excel

Word

Outlook

Education

Bachelor’s degree in healthcare administration or related field

Two years of college or equivalent education/training

Tools

Epic

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description

Specializing in the support of physicians and staff working in the outpatient physician office setting. The Liaison's primary responsibilities include providing direct support, identifying workflow issues, determining optimization opportunities, onboarding new providers, assisting physicians and other clinicians with personalizing their Epic setup, creating note templates, and resolving technology issues. This position also performs Tier II end-user support for new and upgraded Clinical Information System applications impacting clinical workflows across all El Camino hospital campuses, affiliated clinics, and Community Connect clinics.

Additional duties involve testing workflows, creating tip sheets and supporting documentation, assisting with training, and communicating stakeholder-reported issues to the iCare application teams. The liaison will master both the Epic application and El Camino Health’s specific workflows to understand decisions affecting end-users. Collaboration with training liaisons is essential to identify workflow changes from change requests, updates, and releases. The physician liaison will communicate these changes to all stakeholders and is a vital member of the Epic Team.

Qualifications

• Two years of college or equivalent education/training.
• Bachelor’s degree in education, organizational development, nursing, business, healthcare administration, or a related field is preferred.
• Two years of ambulatory clinic experience, including responsibility for direct patient care, registration, scheduling, or technical support for clinical staff, and building relationships with physicians.
• Prior clinical systems EMR or Epic experience preferred.
• Clinical or technical experience related to the assigned application is preferred.
• Demonstrated ability to work effectively with physicians, nursing, and ancillary staff.
• Ability to work independently and interact well with all levels of employees and physicians.
• Proficiency with Excel, Word, and Outlook.

License / Certification / Registration Requirements

Valid healthcare certification or licensure is preferred.