Climate Connect Looking for IT Support Engineer at Remote

Climate Connect; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative firm dedicated to making energy greener is seeking a proactive IT Support Specialist. In this dynamic role, you will be at the forefront of customer service and IT support, ensuring that user requests are managed effectively while contributing to the overall efficiency of the IT department. You will work collaboratively in a supportive environment that values teamwork and personal growth. This position offers a unique opportunity to be part of a mission-driven team, where your contributions will help shape a sustainable future. If you are passionate about technology and customer service, this is the perfect opportunity for you to thrive.

Benefits

Flexible hours

Merit-based rewards

Opportunities for growth

Collaborative team environment

Qualifications

• 2-3 years of experience in IT support and customer service.
• Strong troubleshooting skills in a Microsoft Windows environment.

Responsibilities

• Provide first- and second-line user support in IT hardware and software.
• Ensure timely handling of user requests and incidents.
• Identify opportunities for improvement in service efficiency.

Skills

Customer Service

IT Support

Business Analysis

Microsoft Windows

Documentation

Troubleshooting

Education

B.E / B. Tech / BCA / BSC in CS or IT

Tools

Service Desk Software

Audio-Visual Equipment

Job description

We are a team of talented and inspired professionals, motivated to change the world by making energy greener, and more affordable. Established in 2011 in London, we are now one of the most recognized artificial intelligence companies in the power sector with recent recognitions from the US Department of Energy and from the CleanTech Group. Our services are trusted by the largest and best performing renewable energy and distribution companies in India.

In 2020, we started functioning as an independent subsidiary of the largest renewable energy generator in India.

Like most successful start-ups, we started with just a dream: To have a global 100% renewables powered grid, at 10% of the price we pay for our energy today, with 100% reliability of supply for all. We believe that machine learning and other software technologies will be key in enabling this vision. Thus, our mission is to construct the data architecture and design algorithms that give an intelligently powered future to the world. Join us in turning this dream into a reality.

What it’s really like to work here:
We recognize the value that company culture plays in the recruitment process. Beyond the standard technical and experience fit, we look for individuals who will become a part of our family. When you join our team, you become a part of a strong network of brilliant and accomplished individuals from top engineering and business schools in the world such as the Indian Institute of Technology, Oxford University, University of Cambridge, University College of London and many more.

We want more people who can thrive in a collaborative team environment. Our multi-layered support system, comprising a global network of advisors, provides unparalleled opportunities for growth and learning in a friendly environment. We don’t believe in old-fashioned hierarchies. We work in teams and give people at all levels the freedom to lead and implement projects. With flexible hours and merit-based reward systems, we offer tremendous potential for advancement.

Roles & Responsibilities:

1. Customer Service and Support:
   As part of the Service Desk Team, you will undertake the day-to-day staffing of our service desk, working with immediate colleagues to ensure that user requests and incidents are assessed, actioned, and allocated within the IT Team in a timely fashion and escalated as appropriate.
2. Be responsible for the timely creation and maintenance of quality documentation for both users and IT colleagues, helping users make the most of IT services.
3. Implement rules and requirements pertaining to data protection and the use and misuse of computers, and provide advice on the same.
4. Ensure that all queries are dealt with in a professional, timely, and appropriate manner.
5. Present a pleasant, helpful, and professional demeanor when dealing with customers.
6. Assess and allocate incident tickets within the Service Desk software system.

1. IT Support:
   Provide first- and second-line user support, including working with IT hardware, software, Audio-Visual support, computer and printer management, and user accounts, primarily in a Microsoft Windows environment.
2. Manage a caseload of service incidents and standard change requests, ensuring that at all times requests are handled correctly and the service offering is to the highest standard.
3. Advise on the specification of standards for personal computing equipment provided to the department.
4. Install and support commercial software packages and peripherals as required.
5. Resolve non-standard problems, calling on your own experience; including troubleshooting complex software problems and dependencies.
6. Liaise and work with external suppliers and engineers.
7. Work with other members of staff to provide support for activities across the Company.

1. Business Analysis and Development:
   Actively identify opportunities for improvement to the efficiency and quality of both the role’s own service area and the broader department, proposing changes to procedures, policies, and services.
2. Work with the IT Service Delivery Manager to identify trends and proactive improvement opportunities to both help users be more effective and make IT operations more efficient.
3. Communicate effectively at all levels of the department in order to understand the organization and create Information Systems that reflect its priorities and aspirations.
4. Keep own skills up to date, developing a depth or breadth of knowledge in an appropriate area through learning and practice.

Qualifications:
B.E / B. Tech / BCA / BSC in CS or IT
2-3 years of experience in the field.

Where you will work:
Pune, Maharashtra
Delhi

Remuneration:
The remuneration for this position is one of the most competitive in the market.