CLIENTELE TECH- Union

MSHN Enterprises LLC.; Union City (TN); On-site; USD 1,791,000 - 2,480,000; Full time

Job summary

A supportive living program provider in Union City seeks responsible staff to ensure resident safety and provide therapeutic activities. Candidates should have good communication skills and adhere to policies regarding medication assistance and documentation. Must be 18+, pass a drug screen, and have a valid ID. CPR & First Aid certification required within first 30 days. Join a team-oriented environment dedicated to preparing clients for independent living.

Qualifications

• Must be 18 years of age or older.
• Valid Driver's license or state ID.
• Successful completion of a drug screen.
• Background results within company standards.
• Must have CPR & First aid or complete MSHN CPR/first aid class.
• Good communication skills and organization of tasks.

Responsibilities

• Ensure residents are safe and properly supervised.
• Adhere to medication assistance policies and procedures.
• Conduct Psycho-Social Rehabilitation discussions.
• Prepare meals according to the weekly menu.
• Complete accurate documentation in a timely manner.
• Support residents with activities and skills for independent living.

Skills

Good Communication Skills

Organization and Prioritization of Tasks

Prioritization of Tasks

CPR & First Aid

Job description

Description

Established in 2001, MSHN Enterprises is a supervised group home setting for individuals enduring severe and persistant mental illness. We provide therapeutic psycho-social rehabilitation groups, community outings, medication management, as well as individual therapy. MSHN also offers enhanced and medically fragile housing services to those individuals who have complex behavioral issues and/or medical issues in addition to mental illness. These services include treatment and nursing and/or physician professionals. We are not just a group home, we are a full service supportive living program.

RESIDENT SAFETY

• Ensure residents are safe and not in the way of danger at any time.
• Proper Supervision of residents at all times and performing necessary checks.
• Never leave any residents by themselves or in a situation where they would be unsupervised.
• De-escalate residents to maintain group safety and help them regain self-control.
• Immediately report any unsafe environmental circumstances.
• Read and befamiliar with fire and other natural disaster evacuation plans.

PROFESSIONALISM

• Be receptive of supervisory feedback, recognizing your own weaknesses and identifying ways to strengthen them.
• Maintain all necessary training and seek out additional information that will aid in personal development.
• Maintain current knowledge on psychiatric disorders and mental health disorders.
• Refrain from gossip and any type of negative ongoing attitudes.
• Encourage staff members to refrain from gossip and maintain a positive, professional attitude.

TIME AND ATTENDANCE

• Be on time and ready to work for your shift.
• When unable to attend work due to illness, contact your supervisor with as much notice as possible.
• If you have a medical condition which causes you to be absent repeatedly, you may notify Human Resources directly to complete any necessary paperwork.
• Come to work dressed professionally, ready to do your best.
• When requesting time off, requests need to be made 2 weeks in writing in advance to your supervisor.

TEAM WORK IS KEY

• Every position at MSHN Enterprises is an important part of our success.
• We are all part of the team that has the same goal of taking care of our clients to ready them for independent living.
• At any time if you feel as though you have a conflict/issue with another employee, talk with that employee first.
• If it cannot be resolved, follow the chain of command to resolve it.

MEDICATION ASSISTANCE

• Adhere to policy and procedure of Medication Assistance as overviewed in Medication Assistance documentation.
• Ensuring that the correct medication and the correct resident on the correct schedule are being done and appropriately initialing the MAR while medication assistance is going on.
• Sending the correct medications with residents as they go on outings or pass and notifying ED and/or LPN of any discrepancies in medication or if the medication is running low for some reason.
• Appropriately document any PRN medications as they are needed.

RESIDENT INTERACTION

• Conduct Psycho Social Rehabilitation discussions and activities.
• Respect the residents' right to privacy and dignity.
• Provide positive encouragement as you educate them in order to help them accomplish necessary skills for independent living.
• Always model appropriate behavior utilizing yourself as the standard for residents.
• As needed assist or supervise residents with personal hygiene needs and appropriate clothing choices.
• Remembering that HIPPA governs the residents and their stay at Mid-South HealthNet, Inc

DOCUMENTATION AND COMMUNICATION

• Always complete accurate, thorough documentation in a timely manner.
• When completing incident forms, do not leave any blanks or leave out significant information.
• Ensure all checklists and deep cleaning logs are completed on time.
• Do not be afraid to ask questions.
• Complete the intershift communication book and verbally communicate pertinent information to the next shift.
• At the beginning of shift; check the staff communication book for new memos and initial any memos after you have read them.
• Report all incidents immediately following the proper chain of command.

ENVIRONMENTAL CLEANLINESS

• Start your shift by completing a walk-through evaluation and addressing any issues.
• Refer to the daily rounds checklist to ensure everything has been covered.
• Assist and supervise residents in completion of their chores and/or any cleaning jobs as they arise.
• Check your shift specific checklists and complete them in a timely manner.

FOOD PREPARATION

• Prepare meals as dictated by the weekly menu or make appropriate substitutions as necessary with proper clearance from your supervisor.
• Check the menu and takeout food to thaw for the next day's meals.
• Appropriately label (time/date, what it is) and store any/all left over food items.

JOB REQUIREMENTS

• Must be 18 years of age or older.
• Valid Divers license or state ID.
• Successful completion of a drug screen.
• Background results within company standards (i.e. no assault, bodily harm, possession of weapons or drug charge).
• Must have CPR & First aid or must complete MSHN CPR/first aid class within first thirty days of employment. Certification must be repeated every 2 years.
• Good Communication Skills and Organization and Prioritization of Tasks.